After-hours Support Specialist

Responsibilities:

• Monitor different ticket queues outside of support working hours.
• Understand context provided in the ticket to be able to define its urgency level and priority.
• Respond to the customers within our SLA.
• Follow escalation lines and processes in an efficient manner.

Requirements:

• Perfect written English.
• Very good spoken English.
• Attention to details and ability to stay alert and vigilant during shift.
• Flexibility with working hours (rotational shift)
• Good prioritization skills
• Process oriented
• Basic computer skills.