Assistant Guest Relation Manager

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

We are seeking a dynamic and customer-oriented Assistant Guest Relation Manager to join our team . In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Relation Manager in overseeing the daily operations of our hotel's front-of-house services.

Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests
Assist in optimizing hotel occupancy and room rates to maximize revenue
Handle guest complaints professionally and effectively, ensuring prompt resolution
Support the Guest Relation Manager in operating a highly proficient and productive guest services department
Conduct and assist in training programs for the Guest Service team
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain standard operating procedures for the guest service department
Monitor and improve systems and procedures to enhance operational efficiency
Assist in managing reservations and coordinating with housekeeping for room readiness
Contribute to sales efforts by promoting hotel services and special offers
Ensure compliance with health and safety regulations
Participate in departmental meetings and continuous improvement initiatives

• Proven experience in guest services or hospitality industry, preferably in a supervisory role
• Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations
• Excellent customer service skills with a focus on guest satisfaction
• Demonstrated leadership abilities and experience in training and developing team members
• Strong problem-solving skills and ability to handle guest complaints effectively
• Proficiency in hotel management software and reservation systems
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with strong organizational skills
• Sales-oriented mindset with the ability to upsell hotel services
• Flexibility to work varying shifts, including weekends and holidays
• Knowledge of health and safety regulations in the hospitality industry
• Familiarity with the local area and attractions in Coimbatore is a plus