Business Analyst - Customer Solutions

Job Description
Purpose of the Job:
As a Business Analyst at Fixed Solutions, you'll play a vital role in bridging the gap between business needs and technical solutions within IT software project implementations for our customers. You will lead the evaluation, planning, and execution of projects, ensuring alignment with customer objectives, technical feasibility, and budget constraints, ultimately driving successful software implementations and delivering value to our customers. You will achieve this by eliciting, analyzing, and documenting business requirements, designing and re-engineering business processes, and collaborating closely with technology teams to deliver effective software solutions.
Duties and Responsibilities:

• Lead the end-to-end lifecycle of customersoftware implementation projects, from feasibility assessment,requirements gathering, and budget planning to execution,post-implementation review, and continuous improvement.
• Produce, analyze, and document businessrequirements through conducting stakeholder interviews, workshops,and document analysis with our customers. Translate these needs into clearand concise user stories, use cases, and business process models.
• Design and re-engineer businessprocesses to optimize customer operations and improve efficiency,leveraging best practices and industry standards within the context of theimplemented software.
• Produce high-quality Business RequirementsDocuments (BRDs) and Software Specifications that effectivelycommunicate customer needs to technology teams, ensuring clearunderstanding and alignment.
• Create and maintain various BusinessAnalysis artifacts, including process flows, data dictionaries,wireframes, and user acceptance criteria, to support project delivery andensure comprehensive documentation.
• Serve as the primary liaison betweencustomers and internal technology departments, providing technicalexpertise and guidance on the feasibility of proposed solutions andidentifying quick wins.
• Collaborate with technology teams andvendors to explore and integrate new features, technologies, andproducts that enhance software capabilities and drive value for ourcustomers.
• Develop and maintain a deep understandingof the competitive landscape and industry best practices, providingrecommendations to enhance software offerings and implementationstrategies.
• Ensure optimal customer experience byvalidating implemented solutions against customer needs and journeys,identifying areas for improvement, and driving enhancements acrossdifferent projects. This includes conducting user acceptance testing (UAT)with customers to ensure solutions meet business requirements and delivera seamless experience.
• Proactively communicate project status andupdates to stakeholders (both internal and customer-facing), ensuringtransparency and alignment throughout the project lifecycle.

Requirements
Education:

• Bachelor's degree from a recognizeduniversity, preferably in Computer Science, Engineering, BusinessAdministration, or a related field.

Skills and Requirements:

• 3+ years of experience as a BusinessAnalyst in IT software project implementations, preferably with experienceserving external customers.
• Proven experience in requirementsgathering, business process design and re-engineering, and producing BRDsand software specifications within a software development lifecycle.
• Proficiency in creating various BusinessAnalysis artifacts, such as process flows, data dictionaries, andwireframes.
• Proficiency in data analysis tools (e.g.,SQL, Excel, Tableau) and experience with relevant software developmentmethodologies (e.g., Agile, Waterfall).
• Familiarity with different softwareapplications and technologies commonly used in business environments.
• Demonstrated ability to analyze complexbusiness processes, identify areas for improvement, and propose effectivesolutions using technology.
• Excellent communication, interpersonal,and presentation skills, with the ability to explain technical concepts tonon-technical audiences and manage customer expectations.
• Strong analytical, problem-solving, andproject management skills.
• Ability to work effectively within amulticultural environment and under pressure.
• Fluent in English, both spoken and written.