Role Overview 
The Content Operations Specialist is responsible for creating, updating, and maintaining 
accurate customer content across the Grubtech platform. This includes menus, pricing, 
images, and configurations to ensure a seamless ordering experience across all integrated 
delivery channels. 
Key Responsibilities 
• Create and maintain restaurant menus and content on the Grubtech platform 
• Ensure accuracy of: 
o Menu items, descriptions, modifiers, and prices 
o Availability, taxes, and configurations 
• Manage content updates for: 
o New customer onboarding 
o Menu changes and promotions 
o Seasonal or regional updates 
• Validate content across multiple delivery platforms to ensure consistency 
• Work closely with Onboarding, Activations, Technical Support, and Customer 
Success teams to align content with customer needs 
• Follow defined content quality standards and SLAs 
• Identify and report content issues that may impact order flow or customer 
experience 
• Maintain internal documentation and content guidelines 
• Support high-volume content updates during launches and peak periods 
Required Skills & Qualifications 
• 1–3 years of experience in content operations, data entry, or platform support 
• Strong attention to detail and accuracy 
• Ability to manage high volumes of content without compromising quality 
• Familiarity with SaaS platforms, CMS tools, or admin dashboards 
• Strong organizational and time-management skills 
• Clear written communication skills