الوصف الوظيفي
Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers.
We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.
About the Role Coworker is seeking a Front Desk & Marketing Executive to serve as the first point of contact for members, guests, and visitors while supporting the day-to-day operations of the space.
This role combines customer service, community engagement, administrative coordination, and communication to ensure a seamless experience for Coworker members and visitors.
Key ResponsibilitiesFront Desk & Customer Experience Welcome members, guests, and visitors in a professional and friendly manner.
Act as the primary point of contact for inquiries, requests, and support.
Ensure a positive customer experience and maintain a welcoming atmosphere within the space.
Support the onboarding process for new members and guests.
Handle workspace and meeting room inquiries and follow up with potential customers.
Operations & Booking Management Manage meeting room and workspace bookings and maintain accurate booking records.
Coordinate schedules to ensure smooth daily operations.
Track inquiries, leads, and pending bookings through organized reporting tools.
Support the planning and execution of events, meetups, and community activities when required.
Communication & Marketing Support Respond promptly and professionally to WhatsApp, social media, and other customer inquiries.
Assist with customer communication across multiple channels.
Support the promotion of events, workshops, and community initiatives.
Capture basic content during events and assist with community engagement activities.
Escalate partnership opportunities or critical customer issues to the relevant stakeholders.
Facility Management & Reporting Monitor the overall presentation, cleanliness, and functionality of the space.
Identify and report maintenance or operational issues related to internet, furniture, air conditioning, supplies, or customer experience.
Coordinate with suppliers and service providers when necessary.
Prepare regular operational and maintenance reports.
Community Engagement Support the growth and engagement of the Coworker community.
Encourage participation in events and ecosystem activities.
Gather customer feedback and share insights to improve the member experience.
Strong communication and interpersonal skills.
Fluency in Arabic and English, both written and spoken.
Excellent organizational and multitasking abilities.
Customer-focused mindset with a professional and positive attitude.
Ability to work effectively in a dynamic and fast-paced environment.
Proficiency in Google Workspace tools, including Google Sheets and Google Docs.
Interest in startups, coworking spaces, events, or community building is an advantage.
Ideal Candidate The ideal candidate is organized, proactive, responsive, and people-oriented, with the ability to represent the Coworker brand professionally while delivering an outstanding customer experience and supporting smooth daily operations.
Location Coworker — Heliopolis, Cairo
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
