Airline Premium Technical Expert - L3

Job Title

Key Responsibilities

Serve as final escalation point for critical platform issues

Perform code-level and system-level troubleshooting across the tech stack

Drive permanent fixes and eliminate recurring defects

Lead P1 incident war-room calls and act as Incident Commander

Conduct deep root cause analysis (RCA) and produce prevention plans

Implement SRE practices (SLI, SLO, reliability improvements)

Conduct proactive platform health, performance, and capacity assessments

Collaborate with engineering teams on architecture and release readiness

Own technical debt backlog and drive improvements

Develop runbooks, knowledge base, and engineering documentation

Mentor L1/L2 teams and drive knowledge transfer

Engage with customers, vendors, and cross-functional stakeholders

Candidate Profile

Education: Bachelor’s or Master’s in Computer Science / IT or related field

Experience: 6–8+ years in platform engineering / SRE / L3 support roles

Experience areas include:

Production support and platform engineering

API and integration platforms

Cloud-native systems and distributed architectures

Major incident management and engineering fixes

Core Skills

Advanced API troubleshooting (REST, GraphQL, SOAP)

Programming skills – Java, Angular, Node.js, Nest.js

Sitecore knowledge, MS Dynamics 365

Distributed systems and microservices architecture

Cloud infrastructure (AWS / Azure / GCP)

Observability tools (Grafana, Splunk, Kibana, Dynatrace)

Scripting (Python, Bash)

Incident management and SRE practices

Strong analytical and problem-solving capability

Excellent stakeholder communication

Ability to lead under high-pressure scenarios

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

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