Architect - GenAI/VA Tech Lead

Overview A ServiceNow Developer is responsible for designing, developing, and maintaining solutions on the ServiceNow platform to enable enterprise service management and enhance user experience. Responsibilities Translate business requirements into scalable technical solutions through analysis, design, and development Develop and configure ServiceNow components (business rules, client scripts, UI actions, workflows, catalog items) Build integrations with internal and external systems using REST/SOAP APIs Perform testing, validation, and deployment across environments ensuring solution quality Contribute to platform upgrades, release management, and continuous improvement initiatives Collaborate with stakeholders, architects, and cross-functional teams to deliver business value Qualifications Strong development experience in JavaScript, HTML/CSS, and web technologies Deep understanding of ServiceNow modules (NowAssist, ITSM, ITOM, ITBM, DevOps, SecOps, etc.) Experience with workflows, Flow Designer, and Service Catalog development Knowledge of ITIL processes and agile delivery methodologies Integration design and enterprise system experience