Assistant Facility Manager - Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking an experienced Assistant Facility Manager – Soft Services to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping, client coordination, and overall service quality, while maintaining smooth day-to-day facility operations.

Soft Services Management

• Oversee housekeeping operations, pantry services, and office upkeep.
• Coordinate events, client visits, and ensure seamless stakeholder engagement.
• Monitor service quality and implement improvement plans for customer satisfaction.
• Ensure compliance with health, hygiene, and safety standards.

Vendor & Team Management

• Manage vendor relationships and service contracts for housekeeping and other soft services.
• Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
• Review vendor performance, handle invoicing, and ensure compliance documentation.

Operational Excellence

• Conduct regular audits of soft services and implement corrective actions.
• Prepare reports on service performance, cost efficiency, and client feedback.
• Support small-scale projects related to workspace enhancements and employee experience.

Client Engagement & Reporting

• Act as the primary point of contact for client queries related to soft services.
• Organize monthly review meetings and manage KPIs for service delivery.
• Maintain accurate documentation and prepare presentations for client updates.

Education & Certifications

• Bachelor’s degree in Hospitality, Facility Management, or related field.
• Professional certifications in Facility Management (FMP, CFM) preferred.

Experience

• Minimum 5 years in facility management with a strong focus on soft services.
• At least 2 years in a supervisory or site lead role.
• Experience in managing vendors and client-facing operations.

Core Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer service orientation with attention to detail.
• Proficiency in MS Office (Excel, PowerPoint) and reporting tools.

JLL is a leading professional services firm that specializes in real estate and investment management. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

To Apply: Please submit your resume and cover letter detailing your relevant experience in technical facility management and your vision for optimizing building operations.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.