Job Title:
Consultant, Product Commercialization
Overview:
Consultant Customer Success, Advisors Customer Success
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Focused on thinking big and scaling fast around the globe, the Advisors Client Services team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our customers with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, FinTechs, and other enterprises, leveraging data and insights garnered from within and beyond its network.
Roles and Responsibilities
Customer Success is a client-facing team that partners with customers and helps them drive measurable value by:
• Pro-actively engaging with customers to strengthen their internal skills, knowledge, and experience for Mastercard products and solutions
• Project managing the delivery of new and complex products and solutions to our customers
• Partnering with our product and sales teams to ensure clear communication to our customers, incl. developing and maintaining customer support and sales materials
• Acting as the knowledge expert on products and solutions and the most effective means of implementations
• Engaging in pre-sales activities to showcase the value that future customers can achieve from the solutions
Your Responsibilities
• Work with Customer Success (CS) leads to coach customers and guide product implementation to deliver business value and support their strategic goals.
• Conduct product demos and deliver training sessions
• Engage with users to improve their ability to utilize our products and solutions to derive insights and support business decisions
• Identify areas of improvement, track project & task updates, and identify clients at risk of churning.
Qualifications
All About You
• Ability to work with both business and technology stakeholders; strong writer, presenter and speaker
• A natural collaborator, multi-tasker with high sense of ownership.
• Sufficient experience in managing client relationships & multiple stakeholders. Preferably from S&T/MS track.
All About Your Education & Skills
• Bachelor’s degree or equivalent qualification.
• Comfortable with significant customer interaction and keen on developing commercial orientation.
• Advanced Word, Excel, and PowerPoint skills required
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.
