الوصف الوظيفي
About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand.
Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service.
The company focuses on industry-leading operations through best practices, innovation, and digital technologies.
In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.
rentokil-pestcontrolindia.
com About the Role: ● Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
● The Incumbent works as part of a multi-functional team.
This involves collaboration with the internal team and external stakeholders.
Job Responsibilities: ● Focus on client retention, renewals & price increase & up-selling ● Compliant Management - To identify & resolve customer complaints within the specific timelines ● Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts ● To provide recommendations & suggestions to the branch for the improvement ● Conduct regular reviews & terminate the non-revival accounts ● SPOC for Branch Renewals ● Total concentration on Renewal business only ● Sole Responsible ● On-time CCM/SQS/SQA ● Timely Terminations ● Coordination between Customers & Operations ● Increase in Branch New Sales as Branch CSEs can focus only on New sales ● Reduction in Outstanding ● Lead Generation Key Result Areas: ● Advance renewal follow-up and objection handling (with operational support).
● Send renewal letters with PI and perform regular updates in the renewal portal.
● Enter OCC data, ensure timely terminations, and follow up on outstanding items.
● Focus on productivity and renewal percentage improvement through effective customer reviews.
● Ensure comprehensive process implementation and renewal portal usage.
● Aim for increased branch new sales.
Competencies (Skills essential to the role): ● Clear communication skills.
● Attentiveness.
● Ability to use positive language.
● Time management skills ● Data Analysis What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision.
We believe that it’s our people who make our company what it is.
We believe in: ● Service ● Relationships ● Teamwork ● Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Educational Qualification / Other Requirement: ● Any Bachelor’s degree Role Type / Key working relationships: ● Individual Contributor ● Internal team ● External stakeholders
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
