Customer Service Representative

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Responsibilities:

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity

  
  

• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment

  
  

• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery

  
  

• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs

  
  

• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility

  
  

• Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations

  
  

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Requirements:

• High School Diploma/GED or equivalent experience required

  
  

• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required

  
  

• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred

  
  

• Fluent English communication skills, both written and verbal - must have

  
  

• Fully on-site availability required

  
  

• Excellent customer service orientation with the ability to build trust and maintain strong relationships with clients

  
  

• Strong interpersonal skills and the ability to work effectively with internal and external stakeholders

  
  

• High level of attention to detail and accuracy in handling customer requests, documentation, and follow-up

  
  

• Ability to work in a fast-paced and time-sensitive environment while managing multiple priorities

  
  

• Strong organizational and time management skills

  
  

• Ability to handle challenging customer situations with empathy, professionalism, and diplomacy

  
  

• Good adaptability and flexibility in response to changing business needs and operational requirements

  
  

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned