VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an experienced professional to provide advanced technical support for Unified Communications and Voice over IP services. The individual will ensure high service availability, resolve complex customer incidents, validate technical changes, and strengthen operational performance for global enterprise environments. This role also contributes to automation, service monitoring, technical audits, and the continuous improvement of Unified Communications capabilities

• Deliver end‑to‑end expert technical support for Unified Communications services.
• Provide input for planning, assessing, implementing, and preparing complex change requests.
• Validate service‑impacting changes executed by operational teams.
• Resolve customer technical issues within established service level agreements.
• Offer extended guidance to customer technical teams during critical incidents.
• Develop and optimise service monitoring through scripting and tools.
• Support skill and knowledge development within the team.
• Manage configuration, installation and coordination tasks for network platform setup.
• Set and manage expectations with customers and internal stakeholders.
• Build and maintain strong long‑term relationships with internal and external partners.
• Define, perform, document and close proactive health checks of UC systems.
• Participate in technical audits and deliver resolutions for identified gaps.
• Manage end‑to‑end incident, problem and root‑cause analysis for P1/P2 incidents.
• Prepare technical configurations for projects within agreed timelines and cost.
• Document LWIs for monitoring and first‑line support teams.
• Support automation initiatives to improve stability and efficiency.

Update and maintain knowledge and inventory databases.

• Expertise in GCP, IP networks and mobile networks.
• Strong experience in enterprise environment operations.
• Expert knowledge of SIP, RTP and Oracle SBC technologies.
• Technical expertise in at least two of the following: VOIP, IMS, GSM, LTE.
• Knowledge of virtualisation and cloud computing.
• Experience working in multinational environments.
• English proficiency (B2–C1).

• Expertise in protocols such as IP, TCP/UDP, MAP, SIGTRAN, SS7, routing protocols (BGP/MPLS/IPSEC/OSPF), GCP, Cloud, SBC.
• Proven scripting capability.
• Solid understanding of ITIL methodology.
• Ability to remain composed and effective in high‑pressure situations.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best

• Opportunities to work with global enterprise technologies across a large Unified Communications landscape.
• Exposure to complex incident management, global operations and multi‑market collaborations.
• Experience in advanced network technologies, cloud platforms and automation initiatives.

A dynamic environment with learning opportunities through hands‑on work and cross‑functional collaboration

• Advanced Unified Communications operations techniques and problem‑solving.
• Expertise in cloud and virtualisation platforms, including GCP.
• Enhanced scripting and automation capabilities for operational improvement.
• Skills in proactive monitoring, auditing and service optimisation.
• Strong collaboration and communication practices when working with global teams.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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#JDEnhancedByTARA

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