Responsibilities : Handle and resolved IT issues of Principal employees and contractors on phone chat Hands-on knowledge of Office 365 accounts and services Hands-on knowledge of Ticketing tools: Jira Service now Attending Day-to-Day Calls to the Users Troubleshooting Hardware Software Possess strong interpersonal skills and the ability to work as an effective team player Excellent knowledge of the most recent Windows operating systems and associated applications Good communication is a must Resolving incoming client and personnel IT queries remotely via email and phone or at the office Should possess knowledge on installing Windows OS on laptop or VM or CPC Qualifications: Associate\'s or bachelor\'s degree in computer science information systems or similar At least 3 years\' experience in end-user support role Strong understanding of various IT-Infrastructure systems like Virtual machines Laptop networks etc Strong understanding of IT-Infrastructure software and tools like OS MS-Office system console etc Strong understanding of IT-Infrastructure issues problems like link outages system failures etc Good ability to multitask and simultaneously working on more than one tasks in hand Ability to simultaneously monitor multiple system consoles and take appropriate observations actions Ability to work in rotating shifts environment Must be able to maintain accuracy and confidentiality Skills experience in voice-based technical support Skills experience on working with international users Meticulous Approach attention to detail Advanced collaboration communication and interpersonal skills Excellent organizational and time management skills In-depth and current knowledge of computer programs and hardware