About Woodside Energy
We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.
Founded in 1954, Woodside established the liquefied natural gas (LNG) industry in Australia 40 years ago and supplies customers around the globe. 70 years on, Woodside continues to be driven by a spirit of innovation and determination.
At Woodside, we know great results come from our people feeling valued, getting the support they need to reach their full potential and working in a psychologically and physically safe work environment. We believe in nurturing talent and providing opportunities for continuous learning and career advancement.
About Woodside Global Solutions
Woodside Global Solutions in Bengaluru is being built as a hub of excellence, to drive innovation, digital transformation, and global collaboration.
Working as one Global team, the Woodside Digital team is a trusted partner driving transformation within the organisation. We are bold in our ambitions and resolute in our actions. Through cutting-edge AI, robust cyber security, and advanced data solutions we drive innovation and influence every part of our business.
We are looking for talented professionals who are passionate about technology and eager to make a global impact, helping to shape the future of Woodside together.
PURPOSEThe Operations Service Line Lead is accountable for safe, secure, reliable, resilient, and cost efficient service operations of digital services within their accountable service line. The operations service line lead will ensure that proactive and predictive monitoring, incident response, service request fulfilment, problem management, work requests and continuous improvement efforts are effectively managed, routines established and operations conducted in a disciplined, predictable and high quality manner within their service line team. The operations service line lead must embody and lead through example, establishing a culture that represents Woodside’s Values and also drive and embed an operational culture and rhythm of safety, ownership, transparency, cultivate an ideas meritocracy and establish operational excellence and lean work practices.
REPORTINGTo: Digital Operations Manager – EABU
Reports: Digital Operations Specialists / Analysts
RESPONSIBILITIES AND ACCOUNTABILITIES· Enables and establish a high performing service line team with strong operational disciplines, processes and practices that drives safe, secure, reliable, resilient, and cost efficient service operations.
· Ensure service line team have effective proactive and predictive monitoring, track and deliver high quality incident response, service request fulfilment, problem management, work requests and continuous improvement.
· Lead and drive a culture of safety, high performance, high ownership, high agency focused on delivering value and results to the business.
· Facilitates key delivery events and cadences, ensuring planning, review, and improvement activities are purposeful, time‑boxed, and focused on delivery outcomes rather than ceremony.
· Fosters strong team collaboration and communication, creating a transparent, inclusive, ideas meritocracy environment that supports alignment, trust, and effective problem solving.
· Foster a culture of writing and sharing, creating a practice of documenting processes, practices, knowledge articles, incident resolution, problem resolution, best practices and solutions well and thoroughly.
· Proactively identifies and removes problems that impact service security, reliability, resiliency, working with global Subject Matter Experts (SMEs), Engineering, Practice Leads and relevant stakeholders to resolve issues and gaps.
· Monitors service operational performance and flow, tracking trends in incidents, requests, problems, and identify root causes proactively to either resolve or improve the service performance. Develop and monitor key performance metrics to provide insight and support data informed improvement.
· Enables transparent stakeholder communication, ensuring issues, risks, problems, causes and solutions are clearly understood and appropriately communicated.
· Support operational excellence and lean operational practices, constantly working with the team to identify areas of improvement that drive greater efficiency and productivity into the service or work processes.
· Ensures adherence to global Digital standards, blueprints, policy and guidelines.
· Ensure all Major Incident (P1, P2) are appropriately communicated to relevant stakeholders and leadership, and managed to a high level of urgency, seeking resolution of issues aligned to business priorities and risk to Woodside.
· Ensure team members are empowered to deliver requests and changes with high throughput, whilst maintaining high quality of planning and execution with zero tolerance for unplanned, unapproved and unmitigated failed changes.
SKILLS & EXPERIENCEExperience· 10+ years in Operations or DevOps roles delivering operational support and leading teams within a large enterprise context.
· Proven track record implementing, operating and improving operational excellence using data, as well as discipline processes, procedures and routines
· Hands-on deep technical experience supporting COTS and SaaS applications, managing end to end operational and maintenance activities, licensing, and application lifecycle management.
· Experience managing the application lifecycle, operations and maintenance of the apps commonly used within the energy and resource industry e.g. (Aveva OSI PI, Hexagon Smart Plant, Cority, WellView, SmartSheet, GE Vernova Meridium, Prometheus, Helipass, OpenText, Petrel, Genetec, Hysys, Aspen, Kabal, Kappa, PowerPlatform, Sharepoint, Aconex, Nintex, Blackline, Energy Components etc) - Individual does not need to have experience in all listed applications (some experience will be preferrable), but need to be able to pickup, understand and become an SME on applications within their assigned portfolio.
· Understand how to manage SSO (SAML/OAUTH), Certificates, Database (SQL/Oracle), API integrations.
· Willing to learn and support a variety of applications and software solutions.
· Willing to get involve and perform operational activities along side team members.
· Hands‑on experience with building and leading high performing and effective operational teams.
· Hands-on experience leading teams and other front line leaders, establishing culture, coaching and providing clear vision, direction and priorities.
· Experience partnering with SMEs, stakeholders and peers across different regions and teams to resolve operational issues or influence change and improvement.
· Use of various monitoring, data analytics, AI, ITSM tools (e.g. Dynatrace, PowerBI, Azure Monitor, ServiceNOW, Co-Pilot) for monitoring, planning, tracking, transparency, and reporting.
· Background in digital/SaaS/technology environments, familiar with modern enterprise hybrid multi-cloud environments.
· Strong interpersonal and communication skills, able to engage a wide range of stakeholders and build trusted relationships.
· Willingness to learn and grow in the Operations Service Line Lead role, proactively seeking feedback and evolving practices.
Key Competencies Our Operations Leads:
· Communication : Possess excellent communication skills with the ability to engage stakeholders at all levels and across various teams. Ability to communicate complex ideas clearly to both technical and non-technical stakeholders.
· Technical Practitioners : Possess deep core technical expertise and are themselves skilled practitioners.
· Data Driven : Leverage proficiency with tooling and use data and metrics dashboards for transparency and improvement.
· Collaborate : Work collaboratively within cross-functional teams and build strong relationships across operations, engineering, and business stakeholders.
· Operational Core : Enable safe, secure, reliable, resilient, and cost efficient service operations.
· Culture : Lead and drive a culture of safety, high performance, high ownership, high agency focused on delivering value and results to the business.
· Relationship : Build strong cross-functional relationships and psychological safety to support collaboration and problem-solving.
- Problem Solving : Apply structured first principles problem-solving to diagnose issues and opportunities, solve problems, applying critical thinking and analytical skills to deliver solutions and implement pragmatic improvements.
· Operational Excellence : Continuously drive towards greater level of operational excellence whilst applying lean operations principles.
- Customer-Centric: Focused on creating value for users and ensuring their needs are prioritized as much as possible.
- Adaptability: Comfortable working in a fast-paced, constantly changing environment, adjusting priorities as needed to deliver business outcomes.
· Time Management: Strong organizational and time management skills, able to manage multiple tasks, deadlines, and competing priorities effectively.
· Attention to Detail: Ensures accurate implementation of configurations and security practices to avoid operational issues.
Required Qualifications· Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience in IT Operations leadership.
· Ideally technically certified in relevant domain of expertise (e.g., Microsoft, AWS, Cisco, GIAC, ITIL); However, experience and actual practical understanding of the technical domain with hands-on experience is highly valued.
KEY INTERACTIONSInternal:· Digital Teams (Global and Regional Asset teams), Business Stakeholders, Managed Service Provider
External:· Contractor and vendors
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
