About Company:

Our client is a global provider of back-office support services to a myriad of financial service organizations. Its clients are representative of various components of the financial servicing industry including but not limited to mortgage originations, mortgage servicing, credit card servicing, auto lending, student lending, consumer loans, bankruptcy, REO, etc. 

An Ideal Candidate:

An ideal candidate must have a bachelor’s degree, along with 2+ years of experience in Escrow operations with hands-on MSP expertise. Strong knowledge of taxes, insurance, escrow analysis, HUD loans, PMI/MIP servicing, and Pay.gov processing. Skilled in reconciliation, Excel reporting, stakeholder communication, and managing high-volume, SLA-driven operations with accuracy and attention to detail.

Key Competencies:

• Set up and maintain escrow accounts by adding and updating insurance and tax details in the MSP application.
• Handle escrow-related queries, requests, and tasks received from multiple channels and ensure timely resolution of account issues.
• Perform escrow analysis, reconciliation, escrow shortage review, and escrow part-payment processing.
• Updating escrow status for tax, insurance and mortgage insurance
• Review and verify Mortgage Insurance (MI) details including PMI and MIP records.
• Process return of escrow funds for paid-off loans and prepare escrow statements as required.
• Review Escrow Waiver queues and validate loan type and investor requirements before processing waivers.
• Review and update insurance details such as Hazard, Flood, Wind, Condo, and Homeowners insurance in the MSP system.
• Perform timely reconciliation of HUD loans and process Mortgage Insurance payments through Pay.gov.
• Conduct monthly review of S2CY and S2XY reports for MIP and PMI files.
• Review annual property insurance premium changes, reconcile year-over-year variances, validate discrepancies, and prepare reports.
• Ensure compliance with investor, regulatory, and internal servicing guidelines.
• Coordinate with internal teams and external vendors for issue resolution and process completion.