Job Title: Finance Process & Systems Head
Function: Finance Systems / Process Optimization
Reports To: Head of Country Controlling
RCS Grade: I
Location: Head Office, Mumbai
Travel Required: 25% þ 50% ☐ 75% ☐
About DHL Blue Dart Express India:
At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.
Position Overview:
The Head - Finance Process & Systems will lead the implementation and stabilization of SHAPE+ (SAP-based) platform across Finance, with a core focus on Accounts Payable (AP), followed by Accounts Receivable (AR) and related reporting processes. This role will act as the bridge between finance operations and system transformation, ensuring end-to-end process excellence, data accuracy, and system adoption across functions and regions. It will drive design governance, testing, training, deployment, and user support for SHAPE+ modules. Job Purpose:
To lead the process transformation and SAP SHAPE+ system implementation across core finance modules—starting with AP and expanding to AR and reporting. The role will ensure operational readiness, control adherence, and long-term sustainability of financial processes enabled by SHAPE+. Key
Roles & Responsibilities:
SHAPE+ Implementation Leadership

• Act as the program lead for Finance on SHAPE+ rollout and execution across India.
• Lead end-to-end system implementation for AP, AR, and finance reporting modules.
• Govern business blueprinting, configuration reviews, and test cycle validations.

Process Design & Standardization

• Collaborate with global and regional teams to align local processes with global SHAPE+ templates.
• Standardize finance processes (AP, AR, 3-way match, vendor management) across BUs and regions.
• Identify improvement opportunities and drive simplification through automation.

Change Management & Training

• Develop training plans and deliver capability building sessions for finance users.
• Support change champions in finance and drive adoption at the ground level.
• Ensure robust documentation, SOPs, and quick reference guides are made available.

Post Go-Live Stabilization & Support

• Monitor post-go-live performance, issue resolution, and system usage.
• Coordinate with IT, Shared Services, and business controllers to ensure SLAs are met.
• Support hypercare, enhancement requests, and local system integration.

Integration with Finance Control Environment

• Ensure controls, reconciliations, and approval workflows are embedded in the SHAPE+ design.
• Partner with R2R, Controlling, and Audit to align governance needs.
• Enable system-led controls to reduce manual dependencies and enhance compliance.

Reporting & Analytics Enablement

• Support transition of MIS reporting to SAP standard tools (e.g., Fiori, S/4 HANA, SAC).
• Collaborate with Digital Finance teams to automate KPI dashboards and alerts.

Cross-functional Collaboration

• Partner with Procurement, IT, Operations, Treasury, and Legal to ensure end-to-end alignment.
• Represent finance in SHAPE+ steering committees and key governance forums. Qualifications & Experience:

Education & Qualifications:
Education

• Essential: Chartered Accountant / MBA Finance / CPA equivalent
• Certified in SAP FI/CO, S/4 HANA or equivalent

Experience:

• Essential: 10 –12 years of experience in finance transformation or system implementation roles
• Preferred: SHAPE+, SAP S/4 HANA rollout experience in finance (AP/AR) Skills & Capabilities:

Skills & Capabilities:
Core Technical Skills

• SAP Finance Modules (FI, CO, MM integration, AP/AR processes)
• Finance process mapping and control design.
• UAT planning, training deployment, data migration
• Hypercare and post-deployment support governance
• Workflow automation, KPI dashboarding tools

Behavioural Competencies

• Strong project leadership and change management
• Analytical and structured problem-solving
• Cross-functional influence and stakeholder management
• High accountability and execution orientation
• Communication and facilitation skills

Key Performance Indicators:

Sr. No.

Key Result Areas

Key Performance Indicators

1

SHAPE+ Deployment

• Timely go-live of AP, AR & reporting modules

2

Process Standardization

• % process deviation from global template

3

Control Integration

• % finance controls automated through SHAPE+

4

Adoption & Capability

• User satisfaction & training effectiveness scores

5

Post Go-Live Stability

• Number of issues closed within SLA

6

Reporting Enablement

• % of reports transitioned to SHAPE+ dashboards

Why join DHL Blue Dart?
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.