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Job Overview
The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
- Responsible for the execution/completion of KYC Records assigned to the pod and quality control of the completed KYC Records
- Responsible for checking all assigned KYC records within defined SLA, and capturing rejection reasons appropriately in the workflow tool
- Meet maker on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records
- Acts as expediter for chasing up 1st level escalations within the KYC Ops organization
- Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary
- Monitor workflow database daily and ensure that various KYC activities are getting competed in-time and as expected
- Resolve any issues in performance or in quality of KYC records and escalate to Team Lead / Operations Head wherever necessary
- Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time
- Conduct calibration sessions to standardize knowledge across Checkers
- Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements
- Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month
- Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times
- As a coordinator, liaise with Local Compliance to identify new local requirements or changes in local requirements
- Monitor and track KYC documentation completion to ensure minimal past dues
Skills:
- Demonstrated understanding of core AI concepts, including machine learning, and generative AI, and their potential impact on the business.
- The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes.
- Strong analytical skills and time management skills, excellent attention to details
- Excellent written and verbal communication skills and aptitude in communicating with senior management
- Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications
- Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness
- Ability to work well under pressure and tight time frames
- Pro-active, flexible, have good organizational skills and must be team player.
- Ability to work in a dynamic environment
Knowledge/Experience:
- 2-4 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.
- Good command of reading and writing English.
- Good PC skills with ability to pick up new software systems.
- Co-operative, proactive with high sense of responsibility & teamwork
- Ability to work under pressure and in a volatile environment
- Attention to details with high accuracy in work; Strive for process improvement.
- Display the ability to prioritize effectively to meet routine processing deadlines
- Flexible enough to work as per Business timings.
- ACAMS certified (an advantage)
Qualifications:
- University degree preferably in Business/Finance, Math, Economics, Engineering, Optimization, or Law.
#LI-NC2
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Job Family Group: Operations - Services
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Job Family:Business KYC
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Time Type:Full time
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Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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