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Business Descriptor:

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. 

• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.  

• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank. 

GCOO  is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. GCOO combines global expertise and technology to help keep us ahead of the competition.

Global Operations

Within GCOO, Global Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.

INM Credit Services

Spread across 7 locations Pan India, INM Credit Operations provides back office support to Business Groups i.e. GBM and CMB customer groups, for effective delivery of credit services and products to their customers. Credit Operations is primarily responsible for processing of Facility Advice Letter, security documentation, asset inspection, security valuation, ROC search, Loan processing, loading of limits on HUB, processing of guarantees (both local and foreign), preparation of Group and regulatory returns, generation of MI and B&D related client management.

We are currently seeking an experienced professional to join the INM Credit Services team.

Principal Responsibilities

Responsibilities include:

• Ensure the highest levels of service both internal and external customers, and with an objective of protecting the interests of the bank at all times
• Checking of the security documents and recommending changes in HUB limits, etc. based on review / completion of necessary documentation; while ensuring adherence to pre-disbursal comments.
• Ensure Security Creation and perfection.
• Track CARM approval comments / conditions and following up with the business on due dates.
• Monitoring credit limits
• Agreed upon SLAs to be met and monitored at regular intervals.
• Improve turnaround times and reduce costs and error rates.
• Ensure compliance with regulatory and internal guidelines.
• Provide need based and time sensitive MIS.
• To ensure proper Housekeeping.

Qualifications/Requirements

• The job holder must have knowledge and experience of having worked within Credit Services and be able to deal in a complex legal environment and Indian regulations.
• Knowledge of all aspects of Commercial Banking with a background in Corporate Banking / Trade Finance / Credit Operations / Administration.
• Knowledge of Group Credit systems, policies and procedures.
• Knowledge of local laws and regulations.
• Good Analytical skills to analyze information received.
• Good verbal and written communication skills.
• Good interpersonal skills.

Pro-tip : Familiarity with AI-enabled tools is an advantage.

• Credit Administration for Corporate Banking or related experience of min 2 years

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India