Manager - MFI Service & Operations

Job Purpose “This position is open with Bajaj Finance ltd.
” Duties and Responsibilities • Own and deliver automated Business Compliance reporting & dashboards for MFI and Gold businesses with high accuracy and timeliness • Build and optimize SQL-based data pipelines and logic to support scalable analytics and reporting needs • Design and implement Regulatory and Non-Regulatory KPI frameworks, enabling standardized performance and compliance tracking • Drive end-to-end automation of calling workflows, including trigger-based case identification, prioritization, allocation, and disposition tracking • Develop AI-driven monitoring solutions for real-time KPI tracking and proactive risk identification • Create and enhance SFDC dashboards and reports to enable actionable insights for business stakeholders • Collaborate with cross-functional teams to translate business requirements into data and automation solutions • Continuously improve data quality, process efficiency, and automation coverage across compliance analytics Required Qualifications and Experience • Strong SQL and data analytics expertise • Exposure to automation, dashboards (Power BI/Tableau/SFDC), and analytics tools • Problem-solving mindset with high ownership and execution focus