Manager - Technology.Digital - GTB Titan

Mashreq Bank

JOB DESCRIPTION

Job Title

Department

Corporate Technology

Direct Supervisor

The Job is being created to drive the Development and Deployment of new Digital Banking Channel experiences for Corporate customers.  Mashreq is transforming and expanding its Corporate Platforms to Digital Banking Solutions including Service Central, Landing pages and new UI/UX across Neo Corp platform for UAE and International locations. 

About the Role:

Neo Corp being an Internet banking hybrid channel supports Corporate Banking needs of Company’s/customers, via both Web and Mobile channels. Bank has identified opportunities for growth in UAE and IBG countries (UAE, Egypt, Bahrain, Kuwait, Qatar, Hong Kong, UK, USA) for future growth including expanding its operations at international locations.

This role seeks critical technical and functional expertise to create solutions and develop custom Channel implementations.   Role will contribute in building a feature rich digital and resilient system for corporate clients of Mashreq and consequent business growth.

The role envisages, continuous collaboration with all the stakeholders like Product for Change management, Business for requirements and issue analysis, CSU for customer interactions, feedback and experience, Operations for administration and reconciliation, Development teams for implementation of change, Vendors for product upgrades and support and ISG for info security in order to help keep the system up and running 24/7. 

1. Up to 5

• Solution, Develop and Implement

  
  

• Issue Analysis and reproducing, Qualification and Transfer

  
  

• Templates, Configurations management

  
  

• Change management and Release support

  
  

• Stakeholder, Vendor and Employee Engagement

  
  

• Data Patch upgrades

  
  

• Provide technical expertise and thought leadership for effective customization development with well thought out solutions to ensure resilient systems/channels which meet product and organizational objectives to be #1 Digital Bank in this region.  Meet the defined success criteria.

• Optimal and compatible design solutions in alignment with product roadmap

  
  

• Reusable and component-based development of high Code quality 

  
  

• OBDX framework and standards adherence and continuous improvement

  
  

• Strong technical skills, can cut across multiple groups in a large and complex structured IT setup, specifically act as a bridge between business and technology for high quality delivery of solutions that meet business goals and requirements.

  
  

• Accountable for the appropriateness of technology solutions delivered to, and the ongoing support and stability of, all applications/modules related to the Corporate Digital Banking platform, specially OBDX front end, back end, and middleware integration and their interactions with product processors

  
  

• Triaging production bugs, impact & change analysis, and document. Ensure quality fixes.

  
  

•  Co-ordinate with team resources to complete assigned tasks within agreed timelines and SLA.

  
  
• Co-ordinate between business users, technology team members and liaise with vendors for any support, clarifications, or assignments.
• Review source code quality, test quality and coverage against the deliverables, identify and flag adverse effects of any changes, if any.
• Deliver services within agreed timeframe, budget parameters and performance targets.
• Execution of maintenance tasks as part of ongoing operational and strategic initiatives.

• Ensure User Acceptance Test (UAT) cases are signed off prior to change movement to production. Supervise production transfers ensuring procedural documentation and functional verification is complete.

  
  

• Coordinates internally for timely delivery and helps bank to stay ahead of the curve.
• Executive Presence - manage key stakeholders, run business partner review meetings and represent the relevant information on behalf of support/technology, owning and addressing issues and action items arising out of these meetings.

• Ensure deliveries as per optimized Quality, Service Levels, timelines and cost in line with rollout roadmap.

  
  

• Influence senior Technology stakeholders to aid the appropriate decisions with regards to  system reliability, scalability on the basis of relevant health and engineering metrics. 

  
  

• Negotiate with vendors on timelines / quality / cost parameters to secure short- and long-term interests of the bank

  
  

• Collaborate with Business Product Owners to ensure technology solutions are in sync with system integrity, health and sustenance.

  
  

• Combine Domain Knowledge and Technical expertise navigating the complexity to evaluate and recommend the most effective solutions. Optimize total cost of operations and retain scalability and stability.

  
  

• Balance conflicting requirements and needs of team members and project stakeholders for optimal outcome. Use effective judgment to weigh different options for achieving better results within appropriate timeframes

  
  

• Provide innovative approaches to Business problems by utilizing existing applications / recommending enhancements.

  
  

• Adhere with the change management process for all production rollouts. Review release note prior to accepting deliverables

  
  

• Compliance to regulatory, control & audit requirements and manage all known risks, mitigate or accept.

  
  

• Manage crisis in the interim. Escalate and report as appropriate.