About Rackspace Cyber Defence

Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, threat-informed and intelligence driven security services.

Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads.

Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive, threat-informed, risk-based, intelligence-driven approach to detecting and responding to threats.

Our mission is to help our customers:

• Proactively detect and respond to cyber-attacks – 24x7x365.
• Defend against new and emerging risks that impact their business.
• Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments.
• Reduce their exposure to risks that impact their identity and brand.
• Develop operational resilience.
• Maintain compliance with legal, regulatory and compliance obligations.

Key Accountabilities

• Monitor customer network and security environments to ensure availability, performance, and security.
• Perform continuous monitoring of firewall and Azure networking alerts/events and respond according to operational procedures.
• Handle customer incidents, requests, and service tickets within agreed SLAs.
• Take care first-level troubleshooting for firewall, connectivity, routing, and security-related incidents.
• Acknowledge standard operational tasks, service requests, and pre-approved changes following the established process.
• Escalate unresolved or complex issues to L2/L3 teams with complete diagnostic details.
• Maintain documentation of incidents, requests, changes, and customer communications.
• Assist with routine health checks and operational reporting activities.
• Follow-up incident, problem, change, and maintenance management processes.
• Participate in shift-based operations and provide support during planned maintenance windows.
• Coordinate with customers and internal teams to provide timely issue updates and resolution status.

Skills & Experience

Mandatory Technical Skills

• 3–6 years of experience in Network Security Operations.
• Basic to intermediate hands-on experience with:
  • Palo Alto Networks Firewalls and Panorama
  • FortiGate Firewalls and FortiManager
  • Remote VPN (Global Protect & Forti-connect)
  • Microsoft Azure Networking (VNets, Subnets, NSGs, Route Tables, Load Balancers)
  • Good to have understanding on monitoring tool “Solarwind, PRTG, Strata, or any”
• Good Understanding of:
  • Firewall policy management
  • NAT, routing, VPN technologies
  • TCP/IP, networking fundamentals and Protocols
  • Packets level and initial troubleshooting
• Experience working with ticketing and monitoring tools.
• Basic understanding of cloud security and Azure infrastructure.

Desired Certifications

• PCNSA
• Fortinet NSE / FCA
• Microsoft Azure Fundamentals (AZ-900)

Soft Skills

• Strong analytical and troubleshooting skills.
• Good verbal and written communication skills.
• Customer-focused approach.
• Ability to work in a 24x7 operational environment.
• Eagerness to learn and develop technical expertise.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.