Principal Specialist- Continuous Improvement Analyst

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Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What are our expectations? 

Pratt & Whitney Canada supports over 13 000 operators with more than 40,000 active spare parts. In the Spare Parts organization, we manage the relationships with key worldwide customer accounts, while deploying processes and mechanisms to anticipate and respond to their specific needs.

We are looking for a Customer Service professional who will act as an internal support and point of contact for the team managing our customer accounts. If you are customer oriented, like a dynamic work environment and have significant customer service experience, this opportunity is for you.

You will be responsible to support the Customer Service Representatives in their daily transactional tasks and customer communications, with the objective to ensure continued state of the art service level to our valued customer base. This will require a strong ability to work with internal stakeholders, find solutions and build consensus.

What You Will Do:

• Manage all aspects of customer transactions in our systems (SAP and others)
• Work with internal teams with the objective of supporting our customers
• Support the spare parts team with audit compliance
• Propose short/medium/long-term solutions
• Participate in the recommendations and presentations prepared for our customers and management team to prevent adverse customer situations and provide pro-active updates
• Maintain effective communications with key stakeholders, multidisciplinary and global team members
• Maintain frequent contact with and support the Customer Service Representatives
• Make updates to procedures to improve processes
• Participate in transformational projects to improve our daily operations, business intelligence and our customer's journey
   

Qualifications You Must Have:

• Bachelor’s degree in Business, Science, Engineering or equivalent with more than 5 years of relevant work experience
• Customer focus
• SAP skills is an asset
• Microsoft Office Suite knowledge
• Customer portal is an asset
   

Other competencies required:

• Problem-solving skills
• Comfortable working in ambiguity
• Curiosity and a sense of adventure
• Collaborative teamwork
• Strong Communication Skills
• Strong Analytical and understanding on data
• Flexibility and adaptability
• Proactive and autonomous
• High-level of work organization and priority management
• Business judgment

Work location: Bangalore

Shift : EST shift- 4.30 PM to 1.30 AM
Travel: No travel requirement
Employment type: Full-time

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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