Production Control - Sr Associate

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Role Overview:

The Collections Production Control - Sr Associate supports collections and recovery operations by processing bankruptcy files, reviewing transactions, managing funding diversions, coordinating UCC filings and account placements, resolving Client360 tickets, running daily reports, and supporting payment and account-related inquiries. This role requires strong attention to detail, sound judgment, and the ability to manage high-volume operational work accurately and timely while partnering with internal teams to support service delivery, risk mitigation, and process continuity.

Key Responsibilities

• Process bankruptcy files, funding diversions, UCC filings, account placements, and related collections or recovery activity in accordance with established procedures.
• Review transactions, payments, contracts, account records, and supporting documentation to research issues, validate information, and resolve inquiries.
• Monitor production queues, run daily operational reports, identify aging or exception items, and escalate risks or service-level concerns as needed.
• Create, track, research, and resolve Client360 tickets and complaint-related requests with accurate documentation and timely follow-up.
• Partner with internal teams to support payment resolution, process continuity, administrative requests, special projects, and continuous improvement efforts.

What will be great to have

• Atleast 3 years of previous experience in collections, recovery, financial operations, client service, case management, or operational support preferred.
• Bachelors in any discipline
• Strong attention to detail, accuracy, organization, and follow-through.
• Ability to manage high-volume production work, prioritize competing requests, and meet deadlines.
• Strong research, analytical, and problem-solving skills across multiple systems and data sources.
• Working knowledge of collections, recovery, bankruptcy, UCC filings, funding diversion, or related financial operations preferred.
• Clear written and verbal communication skills with the ability to document findings and partner with internal stakeholders.
• Proficiency with Microsoft Office, especially Excel and Outlook; experience with case management tools preferred.
• Ability to identify exceptions, operational risks, and process improvement opportunities and escalate appropriately.

Preferred

• Ability to adapt to changing priorities, procedures, systems, and business requirements in a deadline-driven environment.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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