The successful candidate for this role will be a leader with a background in program management and risk mitigation. They will play a critical role in maintaining Amazon's reputation for trust and excellence by identifying and preventing abuse across our global platform.
Key job responsibilities
1. Lead and support teams in investigating, managing, and resolving high-impact incidents and escalations.
2. Execute program strategy to enhance customer trust and protect brand owners.
3. Draft and present deep-dive reports, including responses to senior executives and Correction of Errors (COE) documents.
4. Analyze existing policy and process gaps, developing and implementing solutions to close them.
5. Manage and own projects aimed at improving operational efficiency, including data analysis and collaboration with external teams.
6. Monitor media and global events to anticipate and mitigate potential risks, using data-driven insights to prevent issues before they arise.
7. Make high-level decisions, leveraging judgment and expertise in complex scenarios.
About the team
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation of trust, Sales Abuse Prevention team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires team who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
The team designs and implements policies, tools and technology innovations to protect customers. We’re looking for a Risk Specialist to conduct deep dive reviews of potential abuse worldwide. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successfully listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem.
- Bachelor's degree, or 1+ years of fraud/risk investigations experience
- Experience working in risk/fraud analysis or in compliance organizations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.