Sales Support Specialist

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

Your Team's Impact

The Global Sales Support team is looking for a Sales Support Specialist to support our sales representatives in the field. This person will manage a variety of tasks through processes and systems to help improve the productivity of our client-facing sales team. This important position contributes to the quality of customer service and the achievement of sales targets.

What You'll Do

• Work directly with clients and sales teams to execute access requests

  
  

• Work with the Billing Department to investigate inquiries related to client subscriptions, product access, and invoices

  
  

• Manage large invoice restructures due to contract negotiations and/or client mergers and acquisitions

  
  

• Help with execution and documentation of client contracts

  
  

• Support the Revenue Operations team with strategic projects that benefit the sales organization

  
  

• Help promote new features and best practices within FactSet’s IS tools

  
  

What We're Looking For

• Minimum of 2 years experience in a customer service/client-facing role

  
  

• Any graduation or post graduation degree

  
  

• Results oriented with the ability to complete assignments in a timely manner

  
  

• Ability to handle multiple priorities

  
  

• High degree of attention to detail

  
  

• Strong organization skills

  
  

• Enthusiasm, desire, and a strong sense of initiative

  
  

• Strong communication and interpersonal skills

  
  

• Prior experience with billing/invoicing is a plus

  
  

• Ability to adapt to changing policies and processes and execute tasks accordingly.

  
  

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

  
  

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  

  
  

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 

  
  

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 

  
  

• Career progression planning with dedicated time each month for learning and development. 

  
  

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 

  
  

Learn more about our benefits here. 

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.