Responsible for ensuring reliability, performance, and stability of critical enterprise platforms through a balance of software engineering and operational support. Applies SRE principles to monitor, maintain, and improve system health, with an initial focus on Supplier Lifecycle Platform (SLP) and related integrations. Works with moderate guidance, independently resolving issues and contributing to continuous improvement across systems.

• Support reliability, availability, and performance of enterprise platforms, with initial focus on Supplier Lifecycle Platform (SLP) and associated systems
• Monitor system health using key service metrics (latency, error rates, traffic, and saturation) and respond to issues impacting production stability 
• Execute incident, problem, and change management processes to restore service and prevent recurrence
• Develop, enhance, and maintain automation, workflows, and monitoring solutions to reduce manual effort and improve system reliability 
• Participate in design, testing, and deployment activities to ensure solutions meet reliability and performance expectations across the lifecycle 
• Collaborate with development, integration, and business teams to support system enhancements, onboarding workflows, and data flows across platforms
• Create and maintain system documentation, runbooks, and operational playbooks to support consistent execution and knowledge transfer 
• Perform root cause analysis for incidents and implement corrective and preventive actions to improve long-term system stability 
• Contribute to backlog management for reliability improvements, defect remediation, and continuous system optimization
• Support secure development and operational practices aligned with enterprise standards across the engineering lifecycle
• Support supplier onboarding and qualification processes by ensuring stability and effectiveness of onboarding workflows and associated system interactions
• Participate in test strategy execution, validation activities, and release readiness to ensure solutions meet operational and performance expectations
• Analyze system performance and operational data to identify trends, root causes, and opportunities for improvement
• Perform root cause analysis for incidents and implement corrective and preventive actions to improve long-term system stability 
• Develop automation, monitoring, and reporting solutions to improve system reliability and reduce manual intervention 
• Collaborate with cross-functional teams to understand business processes and ensure solutions align with procurement and supplier management workflows
• Ensure solutions and operational practices align with enterprise governance, security, and compliance standards

• Bachelor's Degree from an accredited institution
• 5–8 years of experience in IT, software engineering, system support, or related technical roles
  

• Experience supporting production systems, including incident resolution and continuous improvement
• Experience working in Agile or Scrum-based delivery environments

• Solid understanding of system reliability concepts including availability, performance, latency, monitoring, and incident management
• Experience with system integration concepts, APIs, and data flows across enterprise platforms
• Experience with automation, monitoring tools, logging, and dashboards for system health and performance
• Familiarity with cloud-based platforms and service models (e.g., SaaS, PaaS, microservices, APIs)
• Ability to write or support development in one or more programming or scripting languages (e.g., Python, JavaScript, SQL, C#)
• Understanding of ITSM processes including incident, problem, and change management 
• Comfortable with the English language (written and verbal)
• Effective communication skills with the ability to explain technical issues clearly
• Strong problem-solving and analytical thinking
• Ability to manage multiple priorities and respond effectively in high-pressure situations
• Collaborative mindset, working across global teams and functional areas 
• Continuous learning mindset and adaptability to changing technologies and business needs