Senior Supervisor - Customer Data Management

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Who We Are:

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

The Customer Data Management Operations Senior Supervisor leads a multidisciplinary team of data analysts and specialists in a dynamic global environment. This role is accountable for operational excellence, execution of customer data management activities, and 24/7 service continuity while ensuring adherence to data quality and governance standards and developing a high-performing team.

Responsibilities:

• Team Leadership & Operational Management
• Nurture a culture of quality, accountability, agility, and continuous improvement
• Lead a collaborative cross-functional team operating in a 24/7 model
• Set and track performance objectives, manage resources and shift coverage, and foster engagement, capability development, and continuous improvement.
• Develop talent through coaching, performance management, recognition, and development planning to build a high-performing team
• Facilitate regular 1:1s and team meetings to drive alignment, performance, and engagement
• Service Delivery & Data Operations
• Ensure timely and accurate execution of customer data management activities, including customer creation, maintenance, validation, and data cleansing
• Manage daily workloads, allocate resources, resolve operational issues, and coordinate escalations to meet service commitments
• Data Quality and Governance
• Ensure team adherence to established data standards, controls, and governance processes
• Ensure timely resolution of data issues, effective escalation, and compliance with stakeholder requirements
• Continuous Improvement and Process Optimization
• Support process improvement initiatives through process reviews, lessons learned, and implementation of corrective and preventive actions
• Ensure preventive and corrective actions are sustained to improve operational efficiency, data accuracy, process maturity, and automation opportunities
• Stakeholder Collaboration and Communication
• Communicate operational performance, risks, and issues to stakeholders
• Align priorities and ensure effective resolution of cross-functional issues

Expectations of the Role

• Success in this role will be measured through:
• Effective communication and execution
• Operational excellence and service reliability
• Data quality and adherence to governance standards
• Team leadership and effectiveness
• Stakeholder confidence and collaboration
• Responsiveness and decision-making effectiveness

Qualifications You Must Have:

• Bachelor’s degree in Management, Operations, Data Management or a related field, with 8+ years of relevant experience, or a Master’s degree with 5+ years
• Proven experience leading and developing teams, including coaching, performance, and workload planning
• Strong track record of driving operational performance and service excellence through effective execution, resource planning, and performance monitoring
• Ability to manage competing priorities in a fast-paced environment

Qualifications We Prefer

• Strong communication skills with the ability to communicate clearly, influence stakeholders, and support change adoption
• Experience collaborating with cross-functional stakeholders on complex issues
• Familiarity with data governance frameworks, controls, policies, processes, and work instructions
• Experience with quality monitoring frameworks, dashboards, or operational controls
• Understanding of process improvement methodologies (Lean, Six Sigma, etc.)
• Familiarity with Global Trade requirements
• Working knowledge of the Sarbanes-Oxley Act (SOX) requirements and controls
• Understanding of data protection and privacy regulations, including the General Data Protection Regulation (GDPR)
• Awareness of cybersecurity principles and their impact on data integrity
• Experience with SAP, CRM, PowerBI, and Microsoft Office Suite

Shifts/Work Hours:

Willingness to support in any of our 3 shifts mentioned below.·
Our three (3) standard shifts:
Morning shift (e.g., 7:00-16:00 IST)
UK Shift (e.g. 12:30 – 21:30 IST)
EST shift (e.g., 16:30-1:30 IST)
On-call support for urgent issues (limited but possible)

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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