Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So, add your voice. Make an impact. Find your fit — and your future.

Summary of the Role:

We are looking for an experienced ServiceNow Scrum Master to facilitate and guide our Agile teams in delivering value on the ServiceNow platform. The Scrum Master will ensure the team follows Scrum principles and practices, removing impediments, and encouraging a collaborative environment. We are looking for someone with an understanding of the ServiceNow platform and Agile methodologies.

About the Role:

• Overall 6+ years of IT industry experience

  
  

• Scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, ensuring they are productive, and time bound.

  
  

• Build relationships with partners, ensuring their understanding of the Scrum process and their active participation.

  
  

• Identify and remove impediments or roadblocks that hinder the team's progress.

  
  

• Collaboration within the development team, Product Owner, and partners.

  
  

• Continuous improvement within the team by encouraging experimentation and the use of best practices.

  
  

• Maintain a prioritised product backlog.

  
  

• Collaborate with the Product Owner and partners to plan and manage releases.

  
  

• Report team progress, velocity, and other relevant metrics to communicate with partners.

  
  

• Understanding of the ServiceNow platform and its capabilities.

  
  

• Coach team members on Agile and Scrum best practices.

  
  

• “Think big” and challenge conventional wisdom regarding process, technology refresh and hype.

  
  

• Work on multiple tasks simultaneously

  
  

• Have collaborative, team-oriented style to manage potential conflicts.

  
  

• Work within a global team across cultures

  
  

• Exhibit core company behaviours that focus on how we at LS&Co. Operate together daily regardless of level, function or location.

  
  

• Know the business; Oversee the Result; Be part of the solution; Lead by Example

  
  

• Implement industry best practices, used to maintain.

  
  

• Maintain Service level agreement adherence for response and releases.

  
  

• Scrum Master certifications (e.g., CSPO, CSP-SM).

  
  

• Work experience with SAFe (Scaled Agile Framework) or other scaling frameworks.

  
  

• ITIL certification or understanding of ITIL processes.

  
  

• Work experience with ServiceNow implementation projects

  
  

Benefits:

We put a lot of thought into our programmes to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

• Complimentary preventive health check-up for you and your spouse

  
  

• OPD coverage

  
  

• Best in class leave plan including paternity and family care leaves

  
  

• Counselling sessions to prioritise mental well-being

  
  

• Exclusive discount vouchers on Levi’s products

  
  

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.