Sr. Lead - MTR Audio visual

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Sr. Lead - MTR Audio visual

Pune
Role Overview

The AV Operations Lead will be responsible for managing end-to-end Audio-Visual (AV) operations for India region and support global counter partners in deployment, operation, and support of Microsoft Teams Rooms (MTR), Audio-Visual systems, meeting spaces, digital workplace technologies, and IT site operations. Ensure seamless collaboration experiences, high system availability, and delivery of AV/IT projects while managing vendors, stakeholders, and support teams. This requires strong technical expertise in Microsoft Teams Rooms (MTR), AV systems, and AV/MTRs operational leadership.

Key Responsibilities

• Lead daily AV operations, ensuring smooth functioning of meeting rooms, boardrooms, training rooms, cafés, and collaboration spaces.
• Act as the primary escalation point for critical AV incidents and drive resolution by coordinating with internal vendors and stakeholders.
• Monitor room health, utilization, and performance. Drive automation in reporting and self-healing capabilities.
• Manage and guide onsite AV technicians and vendor teams to deliver high-quality operational support and service delivery
• Monitor AV systems health proactively and troubleshooting issues related to MTR, AV peripherals, and connectivity.
• Work closely with Network, Firewall, Azure, and Engineering teams for L2/L3 issue resolution and system integrations.
• Ensure proper ticket management using SNOW (ServiceNow), including Incident (INC), Service Requests, and Change Requests.
• Support and manage digital signage systems and content distribution (multicast/unicast environments).
• Identify recurring issues and drive permanent fixes through root cause analysis and process improvements.
• Provide support during critical meetings, town halls, and webcast sessions to ensure uninterrupted experience.
• Responsible for AV Asset Management, tracking and FAR annual verification, coordinating with STPI / SEZ for compliance of Asset and Maintenance of AV Asset records.
• Manage OEM/vendors (e.g., Godrej, Crestron, integrators), track SLAs, and collaborate with global IT, facilities, and business stakeholders.
• Standardize SOPs, audit checklists, and ensure adherence to global AV standards, security, and compliance requirements.

Technical Skills & Expertise

• Strong knowledge and hands-on experience with Microsoft Teams Rooms (MTR) solutions.
• Familiarity with AV OEMs such as Crestron, Poly, NEAT.
• Hands-on experience with AV setups across different room types (boardrooms, training rooms, open spaces).
• Basic understanding of digital signage systems, including multicast/unicast concepts.
• Working knowledge of audio systems and signal flow, with exposure to OEMs like Biamp, QSC, Shure etc.
• Understanding of AV programming tools (Crestron, Biamp, QSC) is preferred.
• Knowledge of collaboration platforms such as Microsoft Teams, Zoom, Webcast, On24, and BYOD environments.

Leadership & Behavioral Skills

• Strong leadership capability to manage and motivate AV support teams and vendors.
• Ability to handle high-pressure situations and resolve critical issues with a structured approach.
• Excellent coordination skills to work with cross-functional stakeholders (IT, Facilities, Engineering).
• Proactive mindset with strong problem-solving and decision-making capabilities.

Preferred Experience

• 12+ years of Experience in AV deployment & Operations. Relevant experience of 3-5 years managing the lead role.
• Experience in enterprise AV environments or global AV operations support.
• Experience managing AV deployment projects.
• Exposure to large-scale AV deployments and lifecycle management.
• Familiarity with AV monitoring tools and operational frameworks.
• Experience managing enterprise-scale conferencing environments
• Strong troubleshooting, stakeholder communication, and incident handling skills
• Hands-on experience with MTR deployments, Crestron/Q-SYS ecosystems, and enterprise collaboration environments
• Preferred to have certification on AI900, AZ900 and M365 etc.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.