ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
You will work as part of an operational and globally active team in the ZEISS Corporate IT, responsible for ensuring the stable operation and continuous improvement of the organization's virtual desktop infrastructure (VDI) and Linux-based client environments.
You will be responsible for the administration, operation, and support of Linux virtual desktop environments, ensuring high availability, performance, and security across the infrastructure. In addition to managing the VDI platform, you will act as a technical expert for Linux client support, working closely with end users, operational support teams, and Service Owners to deliver an excellent user experience.
Administrative and monitoring tools, service management processes, and infrastructure automation will be used to ensure reliable service delivery across both virtual desktop infrastructure and Linux client environments.
Role Requirements
- 3+ years of experience in IT Infrastructure Operations, System Administration, or Desktop Virtualization.
- Strong experience in administering Linux operating systems, preferably Ubuntu, Red Hat Enterprise Linux (RHEL), and SUSE Linux Enterprise Server (SLES).
- Experience supporting Linux-based desktop environments and troubleshooting client-side issues.
- Knowledge of Linux package management tools such as APT and RPM.
- Experience analyzing Linux system and application logs for troubleshooting and root cause analysis.
- Experience with desktop virtualization technologies, preferably VMware Horizon.
- Good knowledge of VMware vSphere/ESXi administration and virtual infrastructure troubleshooting.
- Experience with Linux lifecycle management including patching, upgrades, and security management.
- Experience in connecting and integrating of storage technologies including SAN, NAS, and vSAN within virtualized environments.
- Familiarity with productivity applications such as LibreOffice and browser-based enterprise applications.
- Knowledge of enterprise IT Service Management processes including Incident, Problem, Change, and Service Request Management.
- Basic knowledge of infrastructure monitoring and operational support tools.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to multitask and work independently with minimal supervision while maintaining high accountability.
- Excellent verbal and written communication skills (fluent English; German is an advantage).
- Strong customer service mindset with excellent organizational and stakeholder management skills.
- Proficiency in planning, prioritizing, reporting, and managing operational activities.
- Willingness to support rotational 24x7 operational shifts and on-call support when required.
Role Responsibilities
- Acquire knowledge of ZEISS Virtual Desktop Infrastructure and Linux client architecture and follow established processes for Incident, Service Request, Problem, and Change Management.
- Support, troubleshoot, administer, and maintain Linux-based virtual desktop environments and the underlying VDI infrastructure.
- Ensure the continuous operation, stability, availability, and performance of Linux virtual desktop services.
- Set up, configure, and transition new infrastructure solutions into production in collaboration with the responsible Service Owner.
- Provide technical support for Linux client environments, including desktop environments, LibreOffice, browser-based applications, printing services, and peripheral devices.
- Act as the primary technical contact for Linux virtual desktop users and operational support teams.
- Work closely with end users to understand issues, troubleshoot problems, and continuously improve the Linux virtual desktop user experience.
- Monitor infrastructure and service alerts, investigate incidents, and coordinate with Level 2 and Level 3 support teams where required.
- Analyze system, application, and infrastructure logs to identify root causes and restore services within agreed SLAs.
- Review and implement infrastructure changes within approved maintenance windows while ensuring complete implementation and closure documentation.
- Maintain incident hygiene by ensuring tickets are updated, documented, and resolved in accordance with defined ITSM processes.
- Collaborate with global operational support teams across the ZEISS Group to resolve complex infrastructure and client issues.
- Contribute to Knowledge Base (KB) creation by documenting standard procedures, known issues, and troubleshooting guides.
- Review existing KB articles regularly and recommend updates to ensure technical accuracy and relevance.
- Mentor and support fellow engineers by sharing technical knowledge and operational best practices.
- Provide technical guidance and analytical feedback to improve operational efficiency and service quality.
- Meet defined response and resolution SLAs for incidents, service requests, and operational tasks.
- Support rotational 24x7 operational shifts and participate in on-call activities when required.
Your ZEISS Recruiting Team:
Saptarshi Chowdhury, Sultana Mehzabin
