Team Leader- Ops - Settlement & Interchange

A. UAT Planning & Coordination

Understand business requirements and migration scope.

Prepare UAT strategy and test approach. Coordinate with business users, product owners, and vendor teams. Define UAT entry and exit criteria.

Review BRDs, FSDs, mapping documents, and migration logic. Prepare UAT test scenarios and test cases covering:

• Core banking functionalities
• Reports validation
• Interface validations
• Regulatory requirements
• Review and obtain sign-off from stakeholders.

Mandatory experience in banking loyalty and rewards systems, including end-to-end testing of points calculation, redemption scenarios, campaign configurations, and integration with cards, payments, and partner ecosystems. Validate end-to-end loyalty lifecycle, including points accrual, redemption, reversals, adjustments, and expiry processing. Verify accuracy of points calculation logic based on transaction types, customer segments, campaigns, and product configurations e.g., cards, accounts).

Test redemption flows across multiple channels such as online banking, mobile banking, partner portals, and POS systems.

Validate campaign configurations including promotional offers, bonus points, seasonal campaigns, and partner-funded rewards.

Ensure correct mapping and integration between core banking, card systems, and loyalty platforms for seamless reward processing.

Perform reconciliation of loyalty points between source systems and loyalty engine to ensure no discrepancy in accrual/redemption.

Validate real-time and batch processing of loyalty transactions, including delayed accruals and bulk campaign uploads.

Test customer eligibility rules, tier upgrades/downgrades, and benefits associated with different loyalty tiers.

Verify expiry rules, forfeiture logic, and re-credit scenarios as per business policies.

B. Migration Testing

Validate data migration between legacy and new system. Perform UAT and SIT testing migration life cycle and ensuring seamless transition from legacy platform to new system without business disruption.

Should be able to perform:

• Field-level validation 
• Data reconciliation
• Balance validation
• Transaction history validation
• Identify and log data mismatches.
• Coordinate with IT teams for defect resolution.

C. Integration testing

Perform the integration of the system used by the bank. Validate end-to-end integration between core banking system and interfacing application such as credit card system. Co-ordinate with interface teams and vendors for issues reported and data mismatch.

Design comprehensive integration test scenarios covering real-time and batch interactions across systems.

D. Test Execution & Defect Management

Execute UAT test cases. Log defects in defect tracking tool. Perform retesting and regression testing. Track defect status and follow up with vendors. Provide daily/weekly status reports.

Support business users during execution. Clarify functional queries from the business user and technology. Escalate critical issues when required.

E. Reporting & Documentation

Create and maintain test evidence. Prepare and publish UAT Status Reports and defect summary reports. Go-live readiness report and daily status mail and support sign-off process.

Knowledge, Skills and Experience:
Around 7+ years of experience in banking and testing.

Sound knowledge testing (UAT and SIT) of loyalty-based banking / practice and products / services.

Excellent decision-making ability and interpersonal.

Defect Tracking Tool: JIRA

• Monitor all associations' settlement and funds position, balancing and reconciliation and corrective action on daily basis

• Preparation and submission of accurate and timely quarterly operating certificate to Associations, analyse expense and income trending and alert stakeholders on timely basis on pricing variations

• Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective.

• Monitor UAE switch system reports for balancing and reconciliation for all countries under the purview

• Emerge as the product expert for all relevant areas reporting to this position.

• Being central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact

• Ensure that Bank's Compliance and Regulatory procedures are followed. Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs

• Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit's overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.

• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.

• Ensure unit attains satisfactory internal and external audit rating.

• Ensure that unit's standard operating procedures are reviewed, change documents are maintained and updated regularly

• Ensure the transactions are processed as per the unit's SLA and the operational errors/losses are very minimum. Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines

• Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved.

• Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments

• Sound knowledge of general banking with good experience on Cards domain. Hands on experience in working in Prime Platform/Flexcube system.

• Sound knowledge of association systems, visa/mastercard on line, association pricing and interchange computation.

• 6-8 years' multi-discipline banking experience.

• Excellent communication skills (both written & verbal), Good analytical thinking/interpersonal skills

• Client communication and management, People Management skills

• Strong knowledge on MS Office tools, MIS reporting and analysis

• Ability to meet stringent client deliverables, effective presentation skills

• Effective decision making power & conflict handling.