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Delivery & Operations Specialist
Team:Trailhead Training Operations
Location:Bangalore / Hyderabad
Shift:PST (Pacific Standard Time)
About the Role
The Delivery & Operations Specialist is responsible for the operational execution and coordination of
Salesforce training delivery programs. This role serves as a primary operational point of contact for
Learning Credit management, Private Workshop execution, and PST-hour stakeholder support.
The position partners closely with Sales, Customer Success, instructors, and learners to ensure seamless
delivery of training programs, effective utilization of learning offerings, and a consistent, high-quality
customer experience.
Role Summary
This role focuses on end-to-end training operations support, including Learning Credit administration,
workshop coordination, learner enablement, and real-time operational support during PST business
hours. The specialist ensures that training programs are delivered efficiently, accurately, and in alignment
with defined service levels and operational standards.
Key Responsibilities
Learning Credit Operations
●Manage end-to-end Learning Credit operations including account management, EDU code
provisioning, consumption tracking, extension processing, and customer communications
●Support Learning Credit utilization through proactive engagement with Account Executives,
Customer Success Managers, and customers
●Ensure accurate execution of Learning Credit processes in accordance with defined policies and
controls
Private Workshop Coordination
●Support Private Workshop execution from registration through delivery
●Coordinate with instructors, customers, and internal stakeholders to ensure operational readiness
●Manage logistics, communications, scheduling updates, and escalation resolution
●Monitor workshop milestones and ensure timely completion of all operational activities
PST Hour Support & Learner Operations

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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