Freight Operations Manager

Purpose of the Job

The Freight Operation Manager will provide customer management teams with best solution that can increase the product revenues and profit at the same time enhance freight product operations service, efficiency and reduce direct and indirect cost. As a Freight Operation manager at Aramex, you will be the primary point of contact for clients regarding freight inquiries. the role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities.

Job Description

• Cultivate and nurture strong relationships with clients to foster loyalty and retention.
• Negotiate competitive rates with carriers, agents, and offices to secure the best and lowest pricing for clients.
• Exceed overall freight targets for assigned customers through proactive management and strategic initiatives.
• Provide the Station Manager and the CMT with effective market data. This may include information about the competition, upcoming projects, product statistics and product profitability reports, etc. 
• Conduct training for CMTs and other department new hires when needed to improve the products awareness within country and ensure they CMT are selling the product effectively.
• Identify employees with high potential and propose career development plan.
• Facilitate the communication between the CMTs and Operations teams. 
• Help the CMT resolve any operational related problem 
• Share the updated sales and pricing list with CMTs and ensure CMTs are abiding with the list 
• Assist the CMTs and operations with shipments that need special shipping requirements 
• Help the CMT resolve any operational related problem 
• Report the status of the product to the country manager on monthly basis 
• Visit customers with CMTs on regular basis and offer solutions for their special projects 
• Participate in product exhibitions where his potential customers visiting or participating 
• Approve Amendment Request Notice (ARNs) 
• Provide CMTs with Rates for tenders 
• Support the CMTs in customizing customers offers when needed 
• Communicate to the teams/ customers new campaigns 
• Share the special discounts rates with CMTs 
• Adhere to company HSSE, compliance and sustainability corporate policies and standards 
   

Job Requirements - Experience and Education

• Bachelor’s degree in supply chain management, Logistics, Business Administration, International Business, or a related field is often preferred.
• 3-5 years of relevant experience in the air freight forwarding industry, with a strong understanding of global trade lanes.
• Proven experience in customer service and managing key business clients.
• Familiarity with CargoWise is preferred.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent written communication skills.

Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Interpersonal Skills
Team Collaboration
Adaptability
Resilience
Problem Solving
Leadership Skills
Time Management
Decision Making
Negotiation Skills
Coaching
Problem Solving And Critical Thinking