Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Role Summary

Responsible for full rider training process for all riders   

What’s On Your Plate?

• Responsible for onboarding of new riders and reboarding of existing riders
• Responsible for training and retraining of riders about internal SOPs and new features/policies
• Build training SOPs and metrics to measure rider performance and compliance
• Documenting all training activities
• Assessing the effectiveness of training through surveys/feedback
• Groom rider quality (behavior, appearance, professionalism, presentational etc..)
• Setting up a performance improvement plan to improve performance of low performing riders
• Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
• Reduce rider complaints originating from customers

What Did We Order?

• Bachelor’s Degree
• 3-4 years of experience as a training professional
• Proficient in Google Suite tools like G-Doc, G-Sheet, G-Slides, G-Forms etc..
• Strong communication skills, both written and verbal. English and Arabic is a must.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people