General Mission:

The IT/Telecom maintenance technician is responsible for the maintenance, installation, and monitoring of the CFMDV's IT, network, and telecom equipment to ensure optimal operation of technical infrastructures and IT services..

Main Missions:

• Diagnose and resolve breakdowns and malfunctions of IT and telecom equipment ;
• Ensure preventive and corrective maintenance of IT and telecom equipment (servers, routers, switches, computers, phones, etc.) ;
• Update equipment in terms of security and software versions ;
• Install, configure, and ensure the proper functioning of local networks and telecom systems ;
• Ensure network security and performance by applying best practices and cybersecurity rules ;
• Administer and manage CFMDV servers and other network equipment ;
• Ensure data backup and recovery in case of disaster ;
• Provide first-level support to users for technical incidents related to IT and telecom equipment ;
• Train users on the use of basic equipment and applications ;
• Manage the inventory of IT and telecom equipment, ensuring monitoring of their condition and life cycle ;
• Document configurations, installation and maintenance procedures for better traceability ;
• Monitor the evolution of IT and telecom technologies to propose relevant improvements or updates for CFMDV equipment.
• Collaborate with suppliers and service providers for the maintenance and evolution of systems.

KNOWLEDGE:

• Minimum Bac+2 (Associate's degree or equivalent) in IT, specializing in networks and telecommunications ;
• 2 to 3 years of minimum experience in a similar role, ideally in a structured environment.
• Good command of operating systems and network diagnostic tools ;
• Skills in maintaining telecom and IT equipment ;
• Knowledge of network protocols ;
• Familiarity with cybersecurity practices.

SKILLS:

• IT and telecom maintenance

• Network administration

• Cybersecurity

• Technical support for users

• System and data management

• Inventory management

ATTRIBUTES:

• Ability to solve technical problems

• Rigor and ability to work in a team

• Good analytical and communication skills

• Autonomy and organizational skills