BTechnologie is characterized by a corporate culture primarily driven by organization, where rigor, reliability and operational efficiency are key drivers of performance. This structured environment is strengthened by a strong collaborative dimension, promoting team spirit, quality relationships and supportive leadership. The company also embraces a culture of performance and challenge, with a clear focus on results and excellence. Complementing these strengths, an innovative mindset brings openness to change and continuous improvement.

Your Missions:

• Handle complex incidents and requests related to Microsoft 365: Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD, Power Platform
• Ensure escalation to level 3 or specialized teams if necessary.
• Analyze root causes, propose corrective action plans, and implement sustainable solutions.
• Write procedures for Level 1 Support
• Track and update tickets in the Bynow tool
• Monitor MCO indicators
• Strictly adhere to security rules
• Take an interest in M365 services and follow Microsoft announcements in the Message Center
• PowerShell scripting
   

Profile Sought:

• Exchange Online: Mailboxes, delegations, mail flows, Transport Rules, header analysis, Dkim/Dmarc/SPF protocols, Tracking Logs
• Teams: team management, policies, meetings, telephony
• Sharepoint Online: sites, permissions..
• OneDrive
• Azure Ad: Accounts, groups, PIM, Conditional Access, MFA
• On-Premise AD and Exchange server environment
• PowerShell (Exchange, Teams, Graph, Ad Modules)
• Network knowledge

Microsoft certifications will be an additional asset.