PHP Support Engineer (M/F) | Casablanca (Morocco)

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Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

As a support engineer, the main activities will be:

• Symbioz Administration & Support

• Analyze recurring incidents and propose solutions
• Ensure the management of resource and project repositories: creation, modification, and closure, and control their synchronization with the Orange group directory.
• Process requests for granting and revoking rights in Symbioz, assigning the correct rights groups to resources based on their roles.
• Eventually, provide onboarding and support for the correct use of all Symbioz applications to users.
• Contribute to the analysis of reports and the quality of responses provided.
• Provide expertise to perform an in-depth diagnosis when analyzing complex reports, and capitalize on and share encountered cases to contribute to improvement cycles.

• Data Quality

• During data creation and modification, implement business guidelines to ensure their consistency and usability.
• Regularly generate reports to check the data entry rate and completeness of project milestones, and inform departmental correspondents of any missing information or anomalies.
• Propose automation solutions for certain administrative and reliability tasks, and implement them.
• Perform control queries on Symbioz databases.
• Contribute to reviews of authorizations for Symbioz applications.

• Business Administration Testing

• Contribute to conducting tests during evolutions and updates.

• Support / Service Operations:

• Analyze and resolve incidents/anomalies reported by application users or customer complaints.
• Prepare, perform, and monitor service operations (database queries, bulk updates, etc.), both recurring and ad-hoc, such as analyzing and resolving order errors, and performing database operations.
• Collaborate with the operator (environment manager) to handle production incidents.

• Maintenance:

• Manage maintenance: prioritize corrections in collaboration with IT Development (MOE) / IT Business (MOA).
• Track and monitor production bugs and report them to projects for correction.
• Monitor production deployments.

• Quality Improvement / Reporting:

• Analyze recurring incidents and propose solutions: write Change Requests (CR) - Identify problems.
• Lead meetings & monitor L2 and L3 activities.
• Contribute to meetings for Analysis and Improvement of the quality of applications within your scope.
• Develop improvement proposals for data, workflows, or recurring operations using complementary or integrated software.