Senior Customer Service Representative | Rabat (Morocco)

HCLTech operates within a predominantly competitive and performance-driven culture, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust innovation dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role.

Join our team as a Senior Customer Service Representative in the IT Information Technology sector!

In this role, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction and loyalty.

Your main objectives will include:

• Managing customer inquiries and issues promptly and effectively
• Resolving customer complaints with professionalism and empathy
• Identifying and implementing solutions to improve customer satisfaction

As a Senior Customer Service Representative, your tasks will include:

• Handling incoming customer calls and emails
• Providing product information, troubleshooting, and technical support
• Processing orders and returns
• Coordinating with other departments to ensure timely resolution of customer issues

We are looking for candidates with a minimum education level of Bac in Order Management/Customer Care, Telecom/Networks, or related fields.

The ideal candidate will have 1 to 3 years of experience in customer service or a related role.

To excel in this role, you should possess the following skills:

• Excellent communication and interpersonal abilities
• Good in French language.
• Strong problem-solving skills
• Ability to handle difficult customers with patience and empathy
• Detail-oriented and organized approach to work