Welcome to the voco family. Now that you are part of our family, let’s explain the role you will play. 

Service at voco Muscat Al Mouj should not just be about delivering the basics. It isn’t a hygiene factor, With some subtle tweaks and areas of focus, service can be a core manifestation of the brand. As we will come to see, our Service Strategy embraces the core Brand Promise of “Reliably Different”.

WHAT WILL I ACTUALLY BE DOING?

The overarching Service Style at voco is based around the concept of hosting. Hosting is an intuitive, appealing and positive concept the embodies the voco brand and service experience. It’s all about thinking and taking care of others, being thoughtful to their needs and ensuring they’re always happy, relaxed and comfortable.

If there’s on thing we know, it’s that a great Host is at the heart of every great stay. That’s why all our staff play the role of Host for our guests at voco. Everyone is empowered to take responsibility for making sure things are done well, and everyone is proud to deliver Reliably Different experience.

Regarding the role and responsibilities, you will need to perform the followings:

As an F&B Supervisor at voco Muscat Al Mouj, you will oversee daily operations within the food and beverage outlets, ensuring excellent service delivery and smooth functioning of the team. You will assist in managing staff performance, guest satisfaction, and operational standards while supporting the achievement of revenue and quality targets. Your leadership will contribute to creating memorable guest experiences aligned with voco’s brand promise of being refreshingly different and reliably welcoming.

• Supervise daily food and beverage operations, ensuring timely and professional service.
  
• Assist in coordinating between front-of-house and kitchen teams to deliver seamless guest experiences.
  
• Ensure all service areas are maintained to the highest standards of cleanliness, presentation, and safety.
  
• Manage shift schedules and staff deployment to meet business needs effectively.
  
• Lead by example in delivering exceptional guest service, handling guest inquiries and complaints promptly and professionally.
  
• Monitor guest feedback and collaborate with the team to implement improvements.
  
• Ensure adherence to voco’s service standards and brand values at all times.
  
• Train, coach, and motivate F&B team members to enhance skills and maintain high service standards.
  
• Conduct regular briefings and support ongoing staff development.
  
• Monitor staff performance and provide constructive feedback.
  
• Promote teamwork, positive morale, and a safe working environment.
  
• Support inventory management and stock control, minimizing wastage and pilferage.
  
• Assist in monitoring labor costs and operational expenses within budget.
  
• Ensure accurate cash handling and compliance with financial procedures.
  
• Ensure compliance with health, safety, hygiene, and licensing regulations.
  
• Conduct regular checks to ensure operational and safety standards are met.
  
• Support internal and external audits as required.
  
• Receiving and posting cash correctly.
  

WHAT ARE THE REQUIREMNTS AND KEY COMPETENCIES?

• Diploma or degree in Hospitality, Food & Beverage Management, or related field preferred.
  
• Minimum 2–4 years of experience in food and beverage supervision within a hotel or upscale restaurant environment.
  
• Strong leadership and interpersonal skills.
  
• Excellent communication skills in English; Arabic is an advantage.
  
• Good knowledge of food and beverage operations, hygiene standards, and safety regulations.
  
• Ability to work flexible hours, including evenings, weekends, and holidays.
  
• Proficient in using point-of-sale (POS) and inventory systems.
  

HOW DO I DELIVER THIS?

The idea of a Host in a hotel in itself is not unusual. The idea that Everyone’s a Host is unique. It conveys a sense that everyone at the hotel takes responsibility, is empowered to and proud to deliver a Reliably Different experience. Our Service Style is delivered by letting our Thoughtful, Unstuffy, and Charming voco personality shine through, by demonstrating our three Service Behaviours (Be Thoughtful, Be Natural, and Make It Memorable). Here’s how to Host a guest the voco way.

Be Thoughtful – We pride ourselves on delivering the important things that our guests need and value consistently – every day, every stay. We’re Hosts our guests can always count on.

Be Natural – We’re genuine, natural Hosts – always friendly, relaxed and charming. We get to know our guests and build a personal rapport, putting them at their ease throughout their stay.

Make It Memorable – We’re Hosts who share our local knowledge and personal recommendation to help guests get the most from their stay. We look for ways to surprise and delight our guests, indulging them with little acts of kindness that make their stay memorable.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or requirements / qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?