FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

This role sits within the Compute Platform Engineering team in PIE, providing the core compute services backing FactSet.dev, FactSet’s internal developer platform (IDP). FactSet.io and Kubernetes are FactSet’s primary containerized compute platforms, running thousands of apps with large-scale clustered compute resources in FactSet data centers and cloud hyperscalers.

We are looking for a Compute Platform Ops Lead to build and lead a team focused on keeping the running compute platforms in peak condition and ensuring platform users are well supported. You will manage a team of Compute Platform Ops Engineers to provide first-tier support, review and implement component upgrades and make improvements to reduce our operational burdens and optimize incident response.

The position and team will be based in Hyderabad, India.

What You'll Do 

• Team leadership and management

  
  

• Responding to support requests via chat or tickets

  
  

• Planning, testing and executing upgrades and improvements

  
  

• Improving platform documentation

  
  

• Automating common administrative tasks

  
  

What We're Looking For  

• Bachelor's degree in Computer Engineering or equivalent professional experience 

  
  

• 5+ years of professional experience in software engineering 

  
  

• Strong proficiency in Kubernetes

  
  

• The keys skills required are Team management, Technical leadership, Customer support, Incident management, Change management, Release management, Containers

  
  

• Additional valuable skills: Systems administration, Software engineering,

  
  

• Terraform / OpenTofu, AWS, GCP, Crossplane, MCP, AI tools

  
  

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.