VIP Relationship Manager, Poland

• Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.

Revenue and Product Strategy

• Formulate a revenue strategy and optimization plan based on OKX's European product offerings
• Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features

Strategic Leadership and Partnerships

• Work closely with local executive leadership to contribute to the company's overall strategic direction
• Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams

Client Management and Growth

• Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management
• Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks

Compliance and Brand Advocacy

• Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting
• Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience

• Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).
  
• Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement.
  

• 5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE.
  
• Track record of driving trading volume, AUM growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.
  
• Technical and Analytical Skills
  
• Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.
  
• Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.
  

• Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.
  
• Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.
  
• Compliance and Market Knowledge
  
• In-depth understanding of MiCA, MFSA, AML/KYC, EDD, and CEE financial regulations, including cross-border licensing and risk management.
  
• Proven ability to collaborate with legal, product, and ops teams to mitigate compliance risks while enhancing client experiences.