The Room Attendant is responsible for ensuring the cleanliness, presentation, and maintenance of guest rooms, bathrooms, corridors, and assigned public areas in accordance with hotel standards, policies, and procedures. The role plays a critical part in delivering exceptional guest experiences by maintaining a clean, safe, comfortable, and welcoming environment.

This job description is not intended to be an exhaustive list of all duties and responsibilities. Team Members may be required to perform additional tasks as assigned by management to support operational requirements.

KEY RESPONSIBILITIES

Guest Room Cleaning and Presentation

·         Collect room keys, daily work assignments, and relevant information from the Housekeeping Supervisor before commencing duties.

·         Prepare and organize the housekeeping trolley with adequate supplies, linen, cleaning equipment, and amenities to perform assigned tasks efficiently.

·         Clean, service, and maintain guest rooms in accordance with the Hotel’s Standard Operating Procedures (SOPs) and brand standards.

·         Replenish guest room amenities, supplies, linen, and minibar items (where applicable) to ensure guest comfort and satisfaction.

·         Ensure all rooms are cleaned, inspected, and presented to the highest standards of cleanliness and appearance.

Bathroom Cleaning and Maintenance

·         Thoroughly clean, sanitize, and maintain guest bathrooms in accordance with hotel hygiene standards and SOPs.

·         Replenish bathroom amenities, towels, and consumables as required.

·         Ensure all bathroom fixtures, fittings, and surfaces are clean, functional, and free from defects.

Guest Service Excellence

·         Handle guest belongings with care, respect, and discretion while servicing occupied rooms.

·         Arrange and organize guest items appropriately while maintaining privacy and security.

·         Promptly report lost and found items in accordance with hotel procedures.

·         Coordinate with Valet/Laundry Services for guest laundry, dry-cleaning, and pressing requests to ensure timely service delivery.

·         Respond courteously and professionally to guest requests and inquiries, escalating concerns when necessary.

Housekeeping Operations

·         Maintain cleanliness and organization of guest corridors, service pantries, housekeeping storage areas, and back-of-house service areas.

·         Ensure housekeeping equipment and supplies are used correctly and stored safely after use.

·         Report maintenance defects, damages, and safety hazards promptly to the Engineering Department or Supervisor to facilitate timely repairs.

·         Support departmental productivity targets while maintaining quality standards.

Health, Safety, and Environmental Responsibilities

·         Follow all health, safety, hygiene, and security procedures at all times.

·         Operate equipment and use cleaning chemicals safely and in accordance with guidelines and hotel policies.

·         Identify and report unsafe conditions, accidents, incidents, or potential hazards immediately.

·         Contribute to the hotel’s sustainability initiatives by minimizing waste, conserving energy and water, and promoting environmentally responsible practices.

·         Comply fully with all environmental, health, safety, and fire regulations and procedures.

Quality and Brand Standards

·         Consistently adhere to hotel brand standards, quality assurance requirements, and departmental procedures.

·         Demonstrate attention to detail and commitment to maintaining exceptional cleanliness standards.

·         Contribute positively to guest satisfaction scores and overall hotel reputation through excellent housekeeping performance.

SERVICE CULTURE

In addition to the responsibilities outlined above, the incumbent is expected to actively demonstrate the principles of the company’s Count on Me! Service Culture by being:

·         Responsive to guest and team members needs.

·         Respectful, professional, and courteous at all times.

·         Committed to delivering memorable guest experiences.