CORTEX Operations

We are seeking an experienced CORTEX Operations Specialist to support, monitor, and manage CORTEX application operations within a banking environment. The role is responsible for ensuring system availability, operational stability, incident resolution, and effective coordination with technical and business teams.

• Manage and support day-to-day CORTEX operations within the banking environment.
• Monitor CORTEX applications, services, interfaces, and batch processing.
• Troubleshoot production incidents and perform root cause analysis.
• Handle application alerts, failures, and operational issues within agreed SLAs.
• Coordinate with infrastructure, database, middleware, network, and application teams.
• Support deployment, release, patching, and production change activities.
• Perform health checks and ensure high availability and system performance.
• Manage incident, problem, and change requests using ITSM tools.
• Prepare operational reports, incident analysis, and technical documentation.
• Ensure compliance with banking security policies, operational controls, and audit requirements.
• Participate in on-call and production support activities when required.