IT Service Associate

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our mission is to provide best in class Business-IT Support, to continuously improve our IT systems and
services and strive to create and innovate with technology.
As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it
relates to Office, Regional and BCG priorities. This includes, but is not limited to, business reporting,
operational planning, user support, computer setup, maintenance and service, telecommunications, assisting
with network and infrastructure maintenance, and all other technology needs both in the office and at the
client site. 
You will work in the Riyadh office and report directly to the Riyadh IT Manager, and you are able to perform 
successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules 
and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture. 
Key responsibilities: 

• Providing a high level of customer service through on-site technology support in both home and office
environments, primarily in Riyadh and the attached offices, over a variety of platforms (e.g. PC, Mac,
iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment
• Supporting the BCG user community by providing tailored solutions for their technology while onsite in BCG offices, at client locations and at special events e.g. executive speeches, press
conferences, offsite meetings etc.
• Prepare and deploying laptops (Windows and MacOS) for staff, including all required user profile
configuration and data migration as well as maintain configurations of computer systems according to
established BCG requirements and documenting critical and routine technical procedures as well as
end user literature
• Coordinate the repair and maintenance of office printers, network and computing equipment with
outside vendors
• Oversee and troubleshoot video conference and telecommunications systems in coordination with
regional technical resources (Zoom, MS Teams and WebEx in particular)
• Work on projects in an operational capacity for both global and local initiatives such as evaluating
existing systems and recommending technology for upgrade and replacement, and evaluating new
technologies for potential applicability within BCG
• Compile various reports including but not limited to IT dashboard, inventory tracking and management,
service assessments, mobile usage, hardware planning plus others
• Troubleshoot and log any technical issues received via phone call or ticket in the IT Service
Management tool Service Now and analysing call data to proactively identify improvement
opportunities.
• Achieve annual goals and objectives, developed in cooperation with IT Service organization and local
management.
YOU’RE GOOD AT 
Key strengths and attributes needed to succeed in the role; 
• Focus on excellent customer service and the needs of the BCG user community through excellent
communication (written and verbal), time-management and collaboration skills.
• Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
• Professionalism to be able to respect all BCG information as personal and confidential.
• Ability to work independently as well as in a team environment displaying consideration and respect
for others.
• Appetite for continuous learning to further IT knowledge and career development
• Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in
stressful situations.
• Ability to follow established procedures/standards.
• Excellent oral and written English, clear communication and ability to communicate with technical and 
non-technical stakeholders

What You'll Bring

Essential
• Broad experience in the following areas: PC/laptop/Mac hardware, software, telecommunications,
mobile devices, networking, and server administration
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
• Experience in effectively communicating and presenting technical concepts to management, peer
group and staff.
• Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience
• WebEx/Zoom/MS Teams meeting setup and basic troubleshooting experience.
• LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar.
• SCCM/Company Portal or imaging software experience
• WIFI troubleshooting experience.
• Exposure to cloud technology
• VoIP experience
• Experience in working with international teams
• Experience or familiarity with AI-powered tools (e.g., generative AI, copilots, automation platforms) to
enhance IT support efficiency and end-user productivity.
Desirable
• Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau
and PowerBI, ChatGPT, Claude AI
• Experience using Slack, Trello and MS Teams
• Experience in training users in new technologies

Additional info

WORKING ENVIRONMENT

• Shared office space
• Some lifting/moving equipment is required.
• Occasional weekend work or out of hours work

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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