T24 Technical Support

Job Overview:

We are looking for a skilled T24 Technical Support Specialist with a strong focus on COB (Close of Business) support to ensure the smooth and uninterrupted operation of core banking activities. The candidate will be responsible for monitoring, maintaining, and troubleshooting T24 technical environments, especially during COB execution cycles. The ideal candidate will have solid experience in T24 architecture, COB performance tuning, issue resolution, and batch job control.

Responsibilities:

COB Monitoring & Execution:

• Monitor and manage the daily Close of Business (COB) processing and ensure its completion within the agreed SLA.
• Investigate and resolve COB failures, errors, or delays and provide immediate support to ensure continuity of operations.
• Coordinate with functional users and infrastructure teams to resolve issues affecting COB.

Technical Support & Maintenance:

• Provide technical support for T24 modules, interfaces, and environments.
• Manage and troubleshoot batch jobs, scripts, and environment parameters.
• Perform T24 system health checks, log analysis, and application-level monitoring.
• Ensure uptime and performance of all T24 environments (live, test, development).

Issue Management & Root Cause Analysis:

• Log, track, and resolve incidents related to COB and T24 system operations.
• Conduct root cause analysis of recurring COB-related issues and suggest permanent fixes.
• Document issue resolutions and create knowledge base materials for common incidents.

Coordination & Communication:

• Liaise with Temenos or vendors for issue escalation and patch application.
• Coordinate with infrastructure, database, and application teams during critical support windows.
• Work closely with business users and core banking functional consultants to align support priorities.

Performance & Automation:

• Identify areas for COB process optimization and automation.
• Contribute to performance tuning of COB cycles and batch jobs.