About the role:

Boutique Operations Manager plays an important role in inspiring and managing the boutique team to achieve the mission of the brand, and is the primary driver of effective day-to-day operations in the boutique to reach service destination as planned. He/she will support the boutique team to reinforce, communicate and execute back of house deliverables to ensure luxury retail leadership and to accomplish operational excellence goal.

What impact you can create at Chanel:

Upholding of Brand Image through robust Boutique SOP

• Drive boutique SOPs including general & VM Housekeeping, boutique maintenance, staff grooming, asset protection, occupational health & safety, and others to achieve business objectives.

  
  

• Ensures that boutique SOPs are followed and implemented, emphasizing where relevant to the teams the importance of compliance to internal standards & external regulations in upholding the brand image.

  
  

• Work with stakeholders in formulating and updating boutique SOPs that are pragmatic and applicable for day-to-day operations.

  
  

​Effective Leadership and Management of Boutique Operations

• Leads Stock team, After Sales Service team, Boutique Assistants, Alteration (where applicable) and Cashiers to ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, after-sales service and all other policies are followed.

  
  

• Manage team roster, vendor relationship and other boutique procurement matters.      

  
  

• Ensure the team accurately completes daily sales and appropriate paperwork.

  
  

• Address all day-to-day operational issues promptly.

  
  

 Operations Improvements and Project Management

• Build the culture of operations excellence, optimization, and improvement in the boutique.

  
  

• Devote time with relevant stakeholders on emerging and improvement topics including the operational best practices.

  
  

• Lead boutique level projects to elevate operational efficiency, client and employee experience and work closely with the office team to implement projects and tools at the boutique level.

  
  

You are energised by

• Leading and developing a high-performing team, translating strategy into effective boutique execution.

  
  

• Driving commercial results while delivering operational excellence.

  
  

• Upholding CHANEL’s standards across service, presentation, and boutique environment.

  
  

• Contributing as a key member of the boutique management team to elevate frontline performance.

  
  

• Representing CHANEL with authenticity, inspiring excellence in every client interaction.

  
  

What you will bring

• Minimum 5 years of retail operation experience, with at least 3 years in a supervisory or team management role, leading teams of many people.

  
  

• Background in luxury fashion is highly preferred. Candidates with other relevant retail management and retail operation experiences are welcome to apply.

  
  

• Strong business acumen and analytical mindset, with the ability to interpret performance data and translate insights into actionable plans.

  
  

• Demonstrated strength in people development, with a passion for coaching, mentoring, and building high-performing teams.

  
  

• Good understanding of boutique/store operations, with the ability to manage day-to-day activities effectively with high level of leadership and problem-solving skill

  
  

• Strong communication skills both in Thai and English

  
  

What CHANEL can offer you

•  In-depth exposure into the rich brand and cultural evolution of the House of Chanel. 

  
  

• Exercise your leadership to develop strategic goals.  

  
  

•  Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.   

  
  

•  As a leader at Chanel, you will have access to the resources, support and infrastructure needed to continue to grow successfully.  

  
  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.