About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.
About the Role
The Spa & Wellness Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team.
What you will do
- Lead all spa and wellness operations, ensure exceptional service standards, operational excellence, and guest satisfaction.
- Drive revenue growth and profitability through strategic pricing, promotions, retail performance, and wellness programming.
- Build, develop, and inspire a high-performing spa team through recruitment, coaching, training, and performance management.
- Deliver personalized luxury wellness experiences that enhance guest loyalty and brand reputation.
- Manage departmental budgets, forecasts, financial reporting, inventory, and cost-control initiatives.
- Maintain compliance with health, safety, hygiene, and luxury hospitality standards across all spa facilities.
- Partner with Marketing and Public Relations to promote spa offerings, increase brand visibility, and attract new business.
- Identify and implement industry trends, innovative treatments, and wellness concepts to keep the spa at the forefront of the market.
- Collaborate with cross-functional hotel teams to ensure a seamless and elevated guest experience.
- Drive a culture of excellence, wellness, and continuous improvement throughout the department.
What you bring - 5+ years of leadership experience in a luxury spa, wellness, or hospitality environment.
- Strong expertise in spa operations, wellness services, and luxury guest experiences.
- Proven ability to lead and develop teams, driving performance, engagement, and service excellence.
- Commercial mindset with experience managing budgets, revenue, retail performance, and financial targets.
- Excellent communication and interpersonal skills, with a strong command of English.
- Passion for wellness and hospitality, with a commitment to delivering exceptional guest experiences.
- Hands-on spa or therapy experience (Massage Therapist, Aesthetician, Acupuncturist, or similar) preferred.
What we offer
- Competitive compensation and benefits package.
- Opportunities for professional growth within a globally recognized luxury brand.
- Access to world-class training and development programs.
- A collaborative and supportive work environment that values innovation and excellence.
- Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
- The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.
Schedule & Hours
