The Associate - FI Client Management role, based in Dubai, UAE, offers an exciting opportunity to deliver exceptional client services to our Financial Institutions (FI) or Corporate clients. This position demands focusing on achieving operational excellence and maintaining the highest standards of client satisfaction within a dynamic banking environment.

The Associate will be responsible for support targets aligned with the broader CCIB business strategy, ensuring your efforts translate into efficiently progressed client interactions, timely transactions, and adherence to stringent service level agreements. Key to this role is fostering strong partnerships both within internal stakeholders and with clients, ensuring alignment with business priorities, and closing any service or operational gaps.

Central to success is the consistent application of our Client Management model, emphasizing differentiated service delivery tailored to client tiering and value, enhancing client engagement and delight. The Associate will support with continuous operational improvements and digital adoption initiatives to streamline processes, and embedding best practices that elevate the quality, efficiency, and effectiveness of client management activities.

This role is perfect for individuals passionate about strategic client engagement, operational excellence, and embracing innovative solutions in banking.

Strategic Leadership and Implementation

• Support implementation of the Client Management model across the UAE operations, ensuring scalable, client-centric service strategies that amplify our value proposition.
• Collaborate with internal stakeholders—including Relationship Managers, Product Sales, and Operations—to identify and address client service challenges, fostering a seamless client experience.
• Support targeted process improvements, leveraging insights and feedback to optimize workflows for maximum operational efficiency.

Automation and Digital Transformation

• Evaluate operational effectiveness regularly, adapting processes to evolving business requirements and client expectations.
• Support with digital tools and innovations to automate routine tasks, enhancing productivity and accuracy.
• Ensuring adherence and swift adaptation to Client Management destination models and Direction of Initiatives (DOIs).
• Promote a culture of learning and technology adoption, enabling the team to embrace the latest methodologies that enhance performance and client satisfaction.

• Conduct Management: Possess a an understanding of compliance and ethical standards,.
• Risk Management: Identify, assess, and mitigate operational and client-related risks effectively.
• People Skills: Exhibit interpersonal skills to motivate and coordinate with team members to deliver high-quality client service.
• Operational Expertise: Knowledge of process management and operational frameworks within a corporate banking context.
• Data Analysis and Reporting: Ability to interpret and utilise MIS and performance data to inform continuous improvements.

The preferred qualifications and experience include:

• Strong relationship-building skills across diverse stakeholder groups, driving collaborative efforts to enhance client experience.
• Competent in analysing management information systems and deriving actionable business insights.
• A keen drive for results, coupled with the ability to communicate persuasively and build rapport with clients and colleagues alike.
• Good English language skills, both written and verbal, including proficient presentation abilities.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.