Operations - Benefits Operations

About Marsh

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s leading insurance broker and risk advisor. We help clients grow by shaping their risk strategies, protecting their people and assets, and supporting long-term resilience.

The Opportunity

We are hiring an entry-level Benefits Operations (Operations) professional to join our Operations team in Dubai. This role is ideal for graduates or early-career UAE Nationals who are eager to learn, take ownership, and grow into a client-facing Benefits Operations professional over time.

You will begin with a manageable portfolio of client accounts and develop strong foundations in benefits administration through insurer portals and Marsh systems. As you progress, your scope and client exposure will expand.

What You Will Do

• Process benefits administration activities, including policy endorsements
• Manage additions and deletions on insurer portals
• Perform administrative/back-office operations and maintain accurate records
• Work extensively across computer-based platforms, including Marsh internal systems and Benefits tools
• Support client servicing activities and respond to client requests when required
• Manage an initial portfolio of approximately 20–25 client accounts (with growth potential over time)
• Collaborate with team members and support operational tasks across the team

What We’re Looking For (Critical Requirements)

• UAE National (Emirati) — mandatory
• Bachelor’s degree — mandatory (preferred: Commerce, Accounting, Finance, or related commercial discipline)
• Fluent English (spoken and written) — mandatory due to client-facing communication
• Comfort learning new systems quickly and working in a detail-focused operational environment
• Confidence to communicate professionally with clients (including virtual meetings with camera on, emails, and phone

calls)

Preferred:

• Arabic language skills
• Any exposure to benefits operations/HR administration/insurance portals

Personal Attributes (Highly Important)

• Ownership, initiative, and accountability
• Energy, enthusiasm, and a positive attitude
• Strong willingness to learn and adapt in a fast-paced environment
• Professional maturity and strong teamwork

Working Model

This role follows a hybrid model with an expectation of approximately 2 days per week in the Dubai office (flexibility may apply depending on commuting distance).

How to Apply

If you are a UAE National excited to start your career in Benefits Operations and grow with Marsh, we encourage you to apply.

Marsh is committed to building a diverse, inclusive, and flexible work environment where colleagues are supported to do their best work.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.