Access and Estates Support Coordinator

About this opportunity:

The Proactive Access & Estates support coordinator is responsible for delivering proactive Access & Estates operations supporting the MBNL contract. The role ensures timely and compliant site access by managing landlord relationships, proactive portfolio activities, site data governance, operational reporting, stakeholder coordination, and continuous improvement initiatives.

The role works closely with UK and EGI operational teams to maintain service continuity, improve operational performance, and support customer contractual commitments.

What you will do:

• Manage proactive Access & Estates operational activities across the MBNL portfolio.
• Process landlord and site access requests, lease validations, landlord changes, and new site onboarding.
• Maintain SiteTracker data integrity through bulk updates, documentation management, and access validation.
• Perform proactive monitoring of access performance, access breaches, and operational trends.
• Coordinate landlord portfolio management, accreditation activities, high-risk site handling, and governance processes.
• Manage operational mailboxes and coordinate workflow across multiple stakeholders.
• Support outage requests, switch key management, and operational project activities.
• Prepare operational reports, dashboards, and governance updates.
• Collaborate with UK operational teams, customers, suppliers, landlords, and internal Ericsson stakeholders.
• Identify process improvement opportunities and support automation and continuous improvement initiatives.
• Ensure compliance with contractual, operational, and health & safety requirements.

The skills you bring:

• Bachelor's Degree or equivalent experience.
• 5+ years of experience in Telecom Operations, Service Delivery, Estates, Property Management, or Field Operations.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a dynamic operational environment.
• Strong ownership mindset and attention to detail.
• Good reporting and Microsoft Excel skills.

Preferred Skills:

• Telecom Access & Estates experience.
• SiteTracker or similar workflow management tools.
• Experience working with UK telecom customers.
• Knowledge of operational governance and service delivery.

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Req ID: 787992